Supervisor, Front Desk
Lazydays RV
54 reviews
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Seffner, FL
Lazydays RV
54 reviews
Read what people are saying about working here.
Do you want to do what you love every day and come to work knowing you make a difference? Are you looking for career growth in a company that is rapidly growing? Then come join the world's largest RV dealership-that's right, come join Lazydays! We offer competitive pay, excellent benefits, 401K match, employee stock purchase and an amazingly fun and family-oriented work environment. All that's missing is you!
Our employees embody the core values of customer first, teamwork, professionalism, accountability, fun and family. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop and deliver the most compelling RV experience imaginable for our customers.
JOB SUMMARY:
This position is responsible for the supervisor for the registration agents and outside services responsible for all reservations, phone calls, questions and check-ins for guests while assisting at all levels of campground interaction.
• Follows and leads by example the core values of Lazydays
• Assist the Resort Manager with the supervision of Outside Services Staff and Front Desk Agents
• Explain all amenities and offer additional assistance to guests.
• Assist with Monthly Program /Packet .
• Resort Reservation Trainer.
• Handles cash drawer and daily deposits .
• Assists with Resorts Communications
• Work with customers in all aspects of the company.
• Assist with resort , rallies, activities and functions.
• Greet customers, complete necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customer signatures
• Use company approved sales and service techniques when determining customer needs
• Offer optional products to meet customer wants and needs.
• Encourage customers to utilize service options.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Maintains , cleans and supervises golf cart rental program and maintenance .
• Protect company assets through adherence to company policies and procedures.
• Maintain cleanliness of the rental office area and orders office supplies
• Drive and operate vehicles
• Acts as MOD when necessary
• Answer the phones to assist customers in a friendly, helpful and prompt manner /supervises phone standards
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
• Perform related responsibilities as assigned or required
• Attend all required training and company meetings
QUALIFICATIONS AND EXPERIENCE:
• Two years’ customer service experience
• Ability to speak, read, write and comprehend English
• Must have excellent customer service and communication skills, both verbal and written.
EDUCATION:
• High school diploma or equivalent.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)