Systems Administrator
Helion Technologies
-
Tampa, FL
Temporarily remote
Job details
Salary
Up to $80,000 a year
Job Type
Full-time
Qualifications
• • Systems Administration: 5 years (Preferred)
• Office 365: 3 years (Preferred)
Full Job Description
Helion is one of the nation’s fastest growing and largest Information Technologies Managed Services Providers. Our 125 support technicians support up to 30,000 end users, across 30 states, between our offices in Baltimore, MD, Garland, TX, and now Joplin, MO. We deliver unique expertise and value to automotive and heavy trucking dealerships across the United States. Our teams specialize in Service Desk, System Administration, On-site Services, Networking and Project Management. Above all else, our teams have a desire to grow and succeed. Helion is an exciting place to develop your skills, take care of client needs and be part of a dynamic, fun, hardworking team.
All Helion employees are eligible to take part in our comprehensive benefits package that includes 2 hours of paid training per week through Storm Wind, exam reimbursement for passed certifications, Medical, Dental and Vision Insurance, PTO, Paid Holidays, Maternity/Paternity Leave, 401k match and much more!
Visit Helion.jobs to learn more today!
Helion is actively recruiting for a new Team Member on our Systems Team, as a Systems Administrator at our location in Garland, TX and Tamp, FL. The Systems Administrator is responsible for successfully resolving client issues under SLAs which require an advanced level of troubleshooting knowledge in Windows Server 2012/2016, VMware and Cisco Networking environments.
Primary Responsibility:
• The Systems Administrator is primarily accountable for troubleshooting and resolving client issues that require advanced technical knowledge in the Service Desk. This role is the top tier of support for all client escalation points, contributes to the learning and development of all Desktop staff and may assist in the design and completion of both new and existing client projects.
Other Responsibilities:
• Prompt response and resolution of issues for client Executives and Owners
• Coordinating and resolving top tier issues with vendors: Dealer Management Systems (DMS), ISP Vendors, Proprietary software and PCI compliance
• Providing updated action plans on ticket resolutions to Account Managers that meet client expectations
Technical Qualifications:
Server
• Configure NTP, install role/features, configure static IP, DRAC, Hardware issues, server decoms
Active Directory
• Choose domain controllers, advanced features, manually replicate through sites and services, troubleshoot AD replication, File replication & DFS replication, determine and recover from Journal Wrap and Tombstone, add subnet to site and services, configure sites and services with Hub and Spoke technology, design AD domains, design Group Policy Strategy, design permission models, design monitoring strategy, design failover clustering, create disaster recovery plans
DNS
• Restart DNS services on server, creating internal DNS zones, lookup external DNS records, creating records, troubleshoot root hints, configure DNS forwarders, configure external A records, configure SPF record, metadata cleanup
DHCP
• Add reservations, determine if scope is full and find IP conflicts, setup PC on static IP, understanding of exclusions, configure conflict detections, creating and activating scopes, authorizing server, move devices to new VLAN, determine size of subnet, setup failover, configure IP helper in router, migrate DHCP scope, setup scope options, resolve IP conflicts
File Permissions
• Adding, modifying or removing
• FShare vs NTFS, find location of DFS from PC, sharing folders, assigning permissions (group vs individual), proper permissions for common shares, restore form shadow copy, setup DFS properly, seed data for DFS, troubleshoot Namespace issues, rebuild namespace, manually remove server from DFS replication in ADSI edit, configure shadow copy, troubleshoot DFS file replication, determine file replication is working, knowledge of non/authoritative restores, configure role bases access control, design high availability storage solutions
Group Policy
• Identifying folder redirection, identifying and updating/verifying policy on PC, adding sites to trusted sites GPO, troubleshooting group policies not applying, connect group policy management to another server, link/unlink a GPO, apply a group policy to a group, setup internet settings GPO for server 2012, setup and troubleshoot folder redirection policy, recreate default GPO’s, import a GPO from another domain
Printers
• Adding to server, installing drivers, locking down permissions, configure and troubleshoot CNAME printing, setup and import settings for the printer driver install GPO, migrate printers
Barracuda Email Filter
• Test LDAP and SMTP, bypass rate control, whitelist by IP or Domain, turn off quarantine for a domain, adjust spam scoring, setup LDAP and SMTP, add a domain, setup email encryption
Microsoft Exchange
• Setting an account to forward and delegating permissions on a mailbox, verifying services are started, making distribution groups and mail contacts
• Determine transport and storage limits, add device to receive connector, lookup MX records, determine if domain is blacklisted, create a shared calendar, understanding of email headers
• Determining backpressure, setup SMTP and LDAP in the ASA, understanding of non-delivery reports, purchase and configure SSL cert, setup send connector, setup DNS exit, setup receive connector and add a device, configure an email address policy
• Determine if backpressure has kicked in, setup SMTP and LDAP in the ASA, move a database form one drive to another, Exchange reporting through powershell, configure MX records, enable circular logging, determine log location, migrate logs, free up IIS logs, telnet to a MX record, email encryption, migrate public folders, recreate virtual directory, change the internal URL for virtual directory
• Determine whitespace on a database, perform an offline defrag of a database, add or renew SSL
Cisco Networking
• Interpret Network maps and Netflow in PRTG, trace devices through the network via MAC, show interfaces of a Cisco device, see uptime of a Cisco device, determine if connection is offline or if the SLA of local internet is having issues in PRTG, lookup Smartnet, manually view Netflow data on a router, determine DNS settings for VPA in an ASA
• Determine if radius or LDAP authentication is used for VPN, if a circuit is taking errors, CPU of a Cisco device, change VLA of a port, determine if local internet is down, determine the subnet of a VLAN, determine default route, lookup Smartnet, understanding of Cisco Policy Routing, setup health test on Link Balancer, import an SSL cert into the ASA
Wireless
• Navigating and using Meraki dashboard, checking SSID’s from an Access Point, disconnect a user from Access Point, check the VLAN of the SSID, configure customer throttling on SSID’s, power-cycle POE Access Point
VMware
• Determine Datastorage space, create VM PC, add disk space to a VM and server, P2V, V2V, understanding RAID types,
• Configure OpenManage, span hard drive across Datastores, restart VM though host, repair failing RAID
• Configure NTP, determine if RAM is over utilized, log into DRAC, mount an ISO, browse a Datastore and free space, deploy a VM from a template
• Determine if host has memory over allocated, troubleshoot host memory swapping
Kaseya
• Reset passwords, manage registry, schedule scripts, FTP files using VNC and audit information, screen pops, installation, crate custom columns populated by information, reporting
Proactive/Backups
• Setup and restore Zetta backup jobs, setup and restore Appassure jobs, document backup jobs, NAS troubleshooting
Web Filtering
• Installing and uninstalling agent to PC, whitelist a URL
Desktop Troubleshooting
• Starting and connecting PC to Remote Registry, connecting to Services, recreating user profile, check local group policies
Certifications:
• MCSE: Server Infrastructure
• VMWare
• VCA-DCV
Job Type: Full-time
Pay: Up to $80,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance
Schedule:
• Monday to Friday
• On call
COVID-19 considerations:
We will be working from home for the time being due to Covid-19
Experience:
• Systems Administration: 5 years (Preferred)
• Office 365: 3 years (Preferred)
Work Location:
• Multiple locations
Company's website:
• www.heliontechnologies.com
Benefit Conditions:
• Only full-time employees eligible
Work Remotely:
• Temporarily due to COVID-19
COVID-19 Precaution(s):
• Remote interview process