Customer Service Rep I

BCforward - Owensboro, Kentucky
November 11, 2020
Job Snapshot

Employee Type:

Owensboro, KY

Job Type:

Not Specified

Date Posted:
Job Description Customer Service Rep I
BCforward is currently seeking highly motivated Customer Service Rep I for an opportunity in Owensboro, KY
Summary :
Job Title: Customer Service Rep I
Location: Owensboro, KY
Expected Duration: 8+ Months Contract
Shift: Monday through Friday Shift will be 11 AM -8 PM . Training will be 8-5 or 9-6.
Once the training is over will work from Home.
Responsible for providing high quality telephone customer service to customers. Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, reversing fee and finance charges as appropriate and per guidelines, account maintenance, researching customer problems that couldn't be resolved during initial contact.
Excellent customer service and communication skills. Ability to quickly gain knowledge of all assigned products. Ability to solve problems rapidly. Adapt quickly to change. Self-motivated.
Good keyboard, phone, and PC skills using word processing and spreadsheet software. Effective sales and referral skills. Call Center experience preferred. Professional telephone demeanor
Contact Name: Roshan
How to Apply: To apply for this posting please send your resume to roshan.pandit@bcforward,com
About BCforward:
BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs
Interested candidates please send resume in Word format Please reference job code 111045 when responding to this ad.