5 DAYS AGO
ResponsibilitiesThe role of the Lead Resource Center Coordinator II is to execute special projects as assigned by the Inside Sales Leadership Team. These projects may be short term in nature (ex: project to call a certain campaign list), or longer term in nature (ex: 4-month project to acquire documents from clients). Each project assigned will include specific instructions and expectations, as well was what is expected as the result. Some assignments may be more service-oriented in nature, whereas others will require the team member to leverage their selling skills to help clients achieve their goal of looking and feeling better. Assignments may include outbound or inbound calls, texting, and emailing. By assisting the department with special projects, the individual will directly contribute to the overall success of the organization.* 100% Remote position* Evenings and Weekends are required* Make and receive phone calls directly related to a project initiative.* Schedule and confirm consultation appointments.* Maintain spreadsheets/records of progress in assigned projects and initiatives.* Achieve assigned goals and project deliverables within specific timelines.* Articulate treatment protocols, benefits, features, and limitations to clients.* Partner and collaborate with Clinics, Managers and other Associates.* Use appropriate interpersonal skills and communication methods to gain acceptance of products and services (as necessary).* Overcome obstacles that prevent sales and/or the achievement of project deliverables.* Develops and sustains positive and productive client relationships and takes responsibility for client satisfaction and loyalty.* Interacts with others in a way that gives them confidence in one's intentions and those of the organization. Always acts with integrity.* Is open to and responds to coaching and feedback; seeks guidance on areas of improvement.* Be flexible: schedule varies and includes nights and weekends. Overtime may be required to meet business demands to service clients which may include evening and weekend hours.* Other duties as assigned.Qualifications* HS Diploma or GED required, Associate's or Bachelor's degree preferred* 1-2 years of sales/customer service industry experience* Ability to multi-task, use personal judgment and utilize strong decision making, analytical and follow-up skills* Proficient with personal computers and contemporary software applications (MS Office suite). Salesforce experience is a plus* Excellent time-management skills* Compelling interpersonal communications skills, influence skills, and rapport-building abilities* Strong guest service orientation to include excellent interpersonal skills and the ability to articulate verbal and written communication* Rapid learner with ability to grasp concepts and protocols associated with various computer systems* Must maintain a high attention to detail
Location/Region: Tampa, FL (33602)