Call Center Relationship Specialist (HQ)
Job Locations US-FL-Brandon
Job ID 2020-1597
# of Openings 1 Posted Date 7 hours ago (11/10/2020 11:14 AM) Category Administrative/Clerical
Overview
At Grow Financial, we believe in service—to our 200,000+ members, 550+ team members and local communities. We know happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. (Especially the fun part!) Yes, our work is serious, but we don’t take ourselves too seriously. Consistently named a Top Workplace by the Tampa Bay Times and a Great Place to Work among 100 Best Medium Workplaces by FORTUNE Magazine®, we cultivate a positive, collaborative work environment where you can grow personally and professionally. In fact, 94% of our team members say Grow is a great place to work . And the most common word they use to describe the Grow culture? Family.
Responsibilities
The Call Center Relationship Specialist is responsible for providing friendly, expedient, competent and professional service to members via telephone and/or written correspondence. Additional responsibilities include cross-selling Credit Union products and services.
Qualifications
• Effective communication skills to include: active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills
• High school diploma required.
• Bilingual (English & Spanish) preferred
• 1-3 years sales and service experience required, preferably in a call center environment
• Working knowledge of Windows-based PC products and general office equipment
• Must be able to see, hear, type repetitive keystrokes, and speak English. Must be able to sit for extended periods and wear a headset.
• Schedule flexibility between 7 a.m. and 7 p.m. Monday – Friday and 9 a.m. to 1 p. m. on Saturdays
* 401K Plan * Competitive Pay * Business Casual Environment * Service-Minded Team Attitude * Positive Workplace * Exciting Growth Potential & More
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
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