Owensboro Health - 42303
November 9, 2020
SALES REPRESENTATIVE - HOME CARE SERVICES Professional Non-Clinical Hours: 8AM - 4:30PM Days - Part-time Paygrade/Wages/Salary Info: OH 2013-72 - 40082D
Job Summary Performs all functions for individual prospects including meeting monthly department and individual goals; handles prospective inquiries via phone, email, or in person, converts sales calls into scheduled tours, conducting effective tours, accountable for closing sales and effective follow-ups on all interactions with prospective customers. # Job Responsibilities Responsible for all new member intake, physician referrals, cancellations, and data entry including personal, medical, and financial information. Assembles and maintains member files ensuring converting sales calls into scheduled tours, conducting effective tours, accountability for closing sales, and effective follow-ups on all interactions with prospects. Responsible for timely account maintenance to meet monthly deadline in preparation for draft. Generates and ensures corporate member representative receive monthly utilization and spending reports. Assist with coordination of programs, member retention activities, and special events. Actively participates in the marketing and promotion of retail services. Assist with facility, physician, member, and prospect feedback identifying customer satisfaction and opportunities for program expansion and improvement. Provides follow-up to new members at 60-day and 90-day intervals. Ensures operational efficiency with Membership Services office staff including enforcing policies, handling inappropriate member behavior, and resolving issues. Involves appropriate member of management team for resolution and follow up. Works closely with Membership Services Supervisor, Front Desk Supervisor, and Business Services Specialists to develop and implement effective analysis of membership related data. Effectively communicates relevant information to staff and members as appropriate in timely manner. Develops and oversees E-newsletter for members. Qualifications High school diploma, General Equivalency Diploma (GED) or higher required upon hire No experience required Driver - Valid driver#s license and 21 years of age required upon hire Skills and Attributes Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. Physical Demands Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs: Rarely Lifting 25-75 lbs: Never Lifting over 75 lbs: Never Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Never Carrying over 75 lbs: Never Pushing/Pulling 0-25 lbs: Rarely Pushing/Pulling 25-75 lbs: Never Pushing/Pulling over 75 lbs: Never Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Occasionally Repetitive Foot/Leg Movements: Never Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Never Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.