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RV Service Advisor

American RV Center

Location: Owensboro, Kentucky
Type: Non-Remote
Posted on: November 5, 2020
This job is no longer available from the source.
American RV Center
80764-48765
Posted: 4 Days ago
Owensboro, KY
Owensboro, Kentucky, US
Service Advisor – Recreational Vehicles
If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.
Job Responsibilities
• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Education and/or Experience
A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.
Benefits
Benefits include a medical, dental plan, and life insurance plan. Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
About Us
The American RV tradition of family ownership and operation spans more than 40 years. From its beginnings in a modest auto service center, through today's current operation, with hundreds of RVs, an 18-bay Service Center, 25,000 square foot showroom, and an outstanding reputation for quality, service, and selection, the tradition continues with three generations working together to deliver a unique and exceptional experience to the American RV customer.