A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Policy, Strategy, and Leadership - Practice Support team provides strategic oversight, manages operations, and develops policies for all aspects of PwC’s Information Technology team.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
6 year(s) of progressive roles managing IT transformation that include operations, policy, and business strategy.
Preferred Qualifications :
Degree Preferred :
Bachelor Degree
Preferred Fields of Study :
Information Technology, Computer Systems Analysis, Management Information Systems
Preferred Knowledge/Skills :
Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas:
• Utilizing change management strategies and IT transformation initiatives along with considerable operational experience in applying these;
• Working in a global IT organisation and an understanding of cross cultural communications issues;
• Developing and managing an operating budget that supports agreed-upon goals and service levels;
• Providing budget oversight, coordinating annual budget planning activities, and performing monthly budget reconciliation;
• Understanding Service Level Agreements (SLAs) and the development of dashboard reporting, usage statistics, administrator actions and other service-relevant data;
• Managing and liaising with external third-party vendors and contractors, and coordinating activities in the areas of resource requests, contracts administration and tracking, and liaising with a global procurement team;
• Delivering and guiding work in the areas of Enterprise Architecture, PMO (project delivery methodology), Communications & Change Management and Portfolio Management;
• Managing staff questions/comments to Leadership; and,
• Developing contacts/relationships and work with Subject Matter Specialists across the organisation to develop appropriate responses from Leadership to staff inquiries.
Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas:
• Working closely with stakeholders to understand and document their specific business requirements and relay information to the appropriate contact in the organization;
• Understanding business issues and liaising with relevant IT leaders to maintain alignment between the IT initiatives and the current and future direction of the firm;
• Providing Account Management services for an assigned cluster or subset of territories on behalf of global IT to optimise customer service satisfaction levels;
• Utilizing technical security operations and information security standards, such as the ISO 27001 information security standard;
• Uncovering and proactively addressing IT issues that arise;
• Building effective relationships with key stakeholders including Territory Senior Partners, local IT leadership and other customers as appropriate;
• Communicating agreed Service Level Agreements (SLAs) and conduct investigations or analysis on variations from expected performance levels;
• Promoting a culture of innovation;
• Continuously seeking opportunities for improvement within role, processes, team and the IT organisation as a whole;
• Driving continuous service improvements for the customer and end user experiences, influencing others internally and externally through both direct and indirect reports;
• Displaying a strong customer focus background with commercial awareness and strategic thinking capability; and,
• Providing high levels of customer service to IT users in a large organisation.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.