Call Center Rep. - Retail Exp. a Plus - (English/Spanish) Preferred - Tampa - Te
Tampa , FL
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Posted 2 days ago
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Job Description
• Temporarily due to COVID-19 this position is REMOTE/WORK FROM HOME
At GTE Financial, you'll enjoy much more than a career. You'll experience something truly unique: a friendly, committed community of employees who are dedicated to your success-and to the advancement of the businesses, neighbors, friends, and outreach partners that give our work meaning. Established as a not-for-profit cooperative and a federal credit union in 1935, we are one of the region's largest locally owned and operated financial institutions in Tampa Bay.
GTE Financial was named as one of Tampa Bay's Top Workplaces and Best Places to Work!
Looking for an Opportunity to join GTE Financial in a Member Experience Advocate I role?
GTE Financial is looking for an organized, professional, strategic individual to join our fun working environment asa Member Experience Advocate I . The Member Care Team is an empowered group of employees actively engaged in their growth and development, their department, their organization, and their community. The team takes ownership and accountability for creating an environment that drives innovation in order to deliver a remarkable member experience. Each employee is an owner of this experience and is committed to its success.
What does GTE look for in a Member Experience Advocate I ?
• Handles inbound calls and/or virtual teller sessions.
• Resolves fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries.
• Adheres and remains updated on all Member Care and credit union procedures and policies.
• Arrives to work on time, prepared and ready to assist members by delivering a great experience with a positive attitude.
• Ability to learn additional tasks through training and/or knowledge base to advance to Member Experience Advocate II.
• Commit to achieving individual, team and organization goals.
• Communicate with leadership team on a consistent basis.
• Engages in team, organizational and community initiatives.
• Responsible for completing all required training in a timely manner.
• Maintains current knowledge of all applicable compliance rules and regulations through assigned training.
• Working knowledge of Word, Excel, and Explorer; 10 key skills.
• Ability to effectively present information in one-on-one and small group situations to members and other employees of the organization.
• Demonstrate proficiency and be knowledgeable about technology with the ability to quickly learn and access products through virtual banking.
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
• Bilingual preferred (English/Spanish).
Required Qualifications:
• High school diploma or equivalent. Some college preferred.
• Minimum 1-3 years' experience or combination of education and experience Previous customer service, banking, and/or call center experience required.
Position Details:
• Location: Tampa
• Department Hours: Sunday - Saturday (7:00 am to 8:00 pm)
• Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
Required for Remote Work :
• A quiet workplace so you can focus on delivering excellent service to our members.
• Must live in a location that can leverage an existing high-speed internet service.
• Minimum upload speed 5 MB/s, preferred upload speed 25 MB/s.
• Minimum download speed 25 MB/s, preferred download speed 50 MB/s.
• Candidates must provide and meet all technical requirements prior to the first day of training.
• Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed.
GTE was named as one of Tampa's Top Workplaces!
Come and join our award- winning team.
GTE Financial is an Equal Opportunity Employer.
Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE Reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. GTE Financial is committed to the policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.
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Job Summary
Company
GTE Financial
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1 to 3 years