Accounts Receivable Analyst I - Spectrum Enterprise
Spectrum
14,988 reviews
-
Tampa, FL 33611
Spectrum
14,988 reviews
Read what people are saying about working here.
At a glance:
• Are you a client-focused professional skilled at supporting accounts receivable operations for enterprise clients?
• Can you commit to a role reviewing company bank deposits and ensuring they are applied to the appropriate client billing accounts?
• Do you desire competitive compensation with lucrative benefits and a focus on professional development?
Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise is a national provider of fiber-based technology solutions that believes connectivity is fundamental to the progress of every organization. We are committed to helping our clients achieve greater business success by providing solutions designed to meet their evolving needs. The broad Spectrum portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. For more information visit enterprise.spectrum.com.
Highlights:
You improve client satisfaction through detailed accounts receivable support for multisite enterprise clients with services invoiced in a consolidated format. As an Enterprise Accounts Receivable Analyst I, you use in-depth knowledge of all billing platforms available in the markets you support to review and research accounts for billing issues and corrections. You enhance the client experience by managing assigned cases for dispute or research issues and work with the client’s point of contact directly to resolve them.
You maximize the department through special investigations and the analyses of complex clients while acting as a first level for escalations. You have cultivated a keen ability for identifying roadblocks and overcoming obstacles to see issues resolved efficiently and effectively. You thrive in an office environment and travel as needed to achieve company objectives. You report directly to the Manager, Enterprise Accounts Receivable for goals, guidance and assistance.
Position benefits:
• Competitive Salary
• Health, Vision and Dental Insurance
• 100% Company Match 401(k) up to 6%
• Company Funded Retirement Accumulation Plan for an additional 3%
• Education Assistance
• Pretax Child Care Spending Account
• Paid Holidays, Vacation Days, Personal Days and Sick Days
• Employee Discount on Spectrum Services Where Available
What you will do:
• Encourage company-wide excellence by providing active and consistent support to all efforts to simplify and enhance the client experience and attain revenue goals.
• Achieve department goals by managing a group of accounts that generate up to $1.8M annually for the Spectrum Enterprise business segment.
• Mitigate risks by managing confidential company and client business records and assisting other team members on policies, processes and tools.
• Ensure monthly cash, receivables and intercompany reconciliations are completed efficiently and accurately using an in depth understanding of our procedures.
• Identify and resolve account issues with minimal supervision using excellent analytical skills.
• Improve client satisfaction by returning internal and external client emails and phone calls promptly and professionally.
• Assist with client escalations and billing issues and assign clients to the next level of resolution if the issue can’t be solved quickly.
• Maximize the accounts receivable process by working with Accounts Receivable Analyst II and Senior Accounts Receivable Analysts.
• Remain current on products, procedures and changes in the order entry process to accurately review and resolve cases received by email and from Salesforce within the required service level agreement (SLA).
• Collaborate with other departments to address client issues and questions efficiently.
• Perform additional duties related to this position as assigned.
Required keys for success:
• One year of commercial billing platform experience using ICOMS, CSG or E-BOSS
• One or more years of accounts receivable experience
• One or more years of experience with Salesforce
• Detail-oriented and self-motivated that thrives working independently
• Demonstrated judgment, initiative and sense of urgency to accomplish job duties
• Effective prioritization and organizational skills with the ability to manage multiple projects simultaneously while working quickly and accurately in a fast-paced environment with changing priorities
• Excellent interpersonal skills with a diplomatic approach, confidence and comfort around peers and leadership teams
• Knowledge of sales and client relationship management (CRM) tools, billing systems and other related software
• Proficient with Microsoft Office, Excel, PowerPoint and Outlook
• Effective written and spoken English communication skills with all levels of the organization
How you will stand out from the crowd:
• Two years of experience with cash management or accounts receivable
• Advanced knowledge of sales tools, CRM platforms, billing systems and other related software such as Salesforce, CSG, ICOMS and E-BOSS
• Expert Excel skills
Your education:
• Bachelor’s degree in a related field or an equivalent combination of education, training and experience (required)