Purpose of Job Accountable for the auto, property or other claims operation to deliver business results at scale. Responsible and accountable for the operational execution of the member experience in claims. Creates and delivers a strategic focus on world class member experience and operational results. Collaborates across Operations and other business lines to ensure delivery of the USAA mission. Job Requirements Job Responsibilities
• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies and procedures for business activities.
• Accountable for developing Claims operations strategy, plan, goals and objectives in support of USAA Strategy.
• Accountable for delivering on plan objectives across employee, member, financial and quality goals.
• Drives industry best practices and adoption within claims process creating continuity across the P&C Company.
• Leads Claims Experience owners, operational executives and/or claims functional groups to achieve business outcomes.
• Collaborates effectively with product line leaders and other senior executives to support Enterprise initiatives.
• Drives overall risk management and regulatory compliance through consistent frameworks and business routines.
• Sponsors and shapes large transformational efforts across multiple Operational areas, Lines of Business or Enterprise.
• Builds and leads a team of claims executive leaders for results delivery through recruiting, development, retention, coaching and performance management.
• Designs and champions claims servicing solutions across process, technology, workforce, third party, analytics in support of P&C product competitiveness.
• Collaborates with internal partners to build supporting capabilities and deliver on shared accountabilities.
Required:
• Bachelor’s Degree
• 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.
• 10 years of progressive P&C industry functional work experience developing strategies, managing major P&C initiatives and delivering results within a complex matrix environment.
• 8 years of senior leadership experience in building, managing and/or developing high-performing teams and delivering results at scale.
• Extensive experience building strategic solutions or demonstrated ability to deliver transformation at scale.
• Executive-level business acumen in P&C, insurance risk, compliance, integrated change management and front-line communications leading to operational excellence.
• Proven ability to influence and develop positive working relationships with leaders across multiple disciplines and executive levels.
• Demonstrated ability to create, develop and convert strategic vision into a plan and execute on that plan.
• Understanding of government regulations and legal requirements involving P&C business.
• Executive-level risk assessment skills, including risk identification and measurement, mitigation strategy development, regulatory management, policy and procedure development.
Preferred Requirements:
• Law degree with 10+ years of experience with injury claims and/or claims litigation.
• Demonstrated ability to lead large operations overseeing a distributed office and/or remote workforce.
• Business analytics experience and/or experience working with data and metrics to manage the work and drive results.
This job will be available for internal applicants until 11/12 at midnight
Job Type: Full time