Product Specialist – TRSS
TRSS transforms risk into insight in support of our client’s critical missions by seamlessly combining data, technology, and expert analysis.
TRSS does not deliver ordinary.  We have a proven record as a reliable partner for our clients, consistently delivering high-quality data and insights to support dynamic missions.  From our executives to our subject matter experts, TRSS cultivates a culture of excellence grounded in comprehensive research, rigorous analysis, and seamless delivery of our findings.  We believe no one does it better than TRSS, and we come to work each day ready to prove it.
As a Product Specialist, you will support internal and client-facing operational programs. As part of this role you will perform general client service and product training activities. Handle client inquiries via phone, email, chat, and in-person. Provide support in an efficient, courteous, professional manner.
About the Role
In this opportunity as Product Specialist – TRSS you will:
• Design, develop, implement and maintain training and support materials for clients and colleagues
• Perform client site product training sessions
• Provide product and contract support to clients and colleagues
• Create and maintain product accounts and credentials for new and existing clients
• Maintain log of support issues so that recurring problems can be reported to product development
• Gather and provide feedback to Product & Development teams to help drive continued product enhancements
• Solve complex issues that may involve interpreting the needs of the client, determining the solution to the problem and assessing any downstream impact
• Assist new team members in learning the processes and procedures required to deliver excellent support
• Ensure each client contract is handled in a manner consistent with the TRSS brand and values to maintain client satisfaction and retention
• May include some other support and training duties
About You
You’re a fit for the role of Product Specialist – TRSS if you:
• U.S. Citizen
• 3 to 5 years of previous support experience.  Previous training experience preferred but not required
• Secret Clearance Required, TS Preferred.
• Critical thinking and problem-solving skills in a service environment
• The ability to deal with people at all levels in a professional manner under all circumstances
• The ability to exercise excellent verbal and written communication skills to elicit a quick response on behalf of the client
• Active listening skills to be used to interpret a client’s inquiry and to diffuse a potentially tense client situation
• The ability to handle a heavy and challenging workload in a fast-paced environment
• Must be able to travel to client locations and company meetings
What’s in it For You?
• At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
• Our Culture: You will have the opportunity to work for a company that has a market dominant position for both content and technology and is passionate about giving back to the community
• Learning & Development: You will be joining a growing sales team that has the commitment of the company to prioritize organic growth and has made investments to expand the sales team capability
• Benefits: Extraordinary benefits package
• Social Impact: Global volunteer network, organized virtual volunteer events, 2 paid volunteer workdays a year, company matching for personal charitable giving and fundraising
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information about Thomson Reuters can be found on thomsonreuters.com .
Job Type: Full time