Who we are
Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or “service”) their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.
Summary:
Works with the Loss Mitigation team to minimize losses on delinquent mortgages by working according to investor guidelines.
Responsibilities:
• Provide guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports in order to approve the appropriate resolution for the customer
• Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
• Oversees and facilitates the training of new employees
• Maintains training and support materials for the Loss Mitigation Specialist job
• Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it doesn’t currently exits
• Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout
• Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists
• Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs
• Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
• Schedules and monitors of all employee time records
• Ensures compliance with company policies and procedures
• Undertakes special projects related to departmental activities and performs other duties as assigned
Qualifications/Skills:
• Minimum of 1 year of Loss Mitigation experience
• Minimum of 3-5 years supervisory experience
• Proficient in Microsoft Word and Excel
• Excellence in consulting and advising customers via telephone and written communication
• A basic understanding of Collections. Foreclosure, Bankruptcy and REO is required
• Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies
• Demonstrated strong skill set for organization and attention to detail
• Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines
• Self-Motivated. Ability to work independently with minimal supervision
• Strong analytical, problem solving and mathematical skills to be used to improve team’s performance
• Ability to work overtime as needed
• Understanding of mortgage lending and servicing
Educational Requirements:
• High School Diploma required, college degree preferred but not required
Manager/Supervisor Employment Type: Full-Time