Job Description
The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.
As an Assistant Service Manager, you’ll be an integral part of our successful Service Department. Your job is to cultivate relationships with employees and customers alike to ensure a positive service experience. As a member of the management team, you’ll have a voice in the development and day-to-day operations of the department.
What’s in it for you? When you join our team, you become part of the General RV family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. If you’re looking for a place to call home, we want to hear from you!
• Responsible for leading the service operations and service employees under limited supervision by the Service Manager.
• Training service employees to operate at optimal efficiency.
• Dispatching work orders to technicians.
• Identify and provide solution for issues to avoid escalation.
• Ability to prioritize and delegate tasks in order to manage a high volume service department.
• Interviewing and selecting Service personnel at the store level.
• Ensure Service division is running smoothly and working in conjunction with Parts and Sales.
• Maintain accurate monthly, quarterly, and year-end reports.
• Prior service management experience is must. Preferably in RV or Automotive.
• Must possess strong conflict resolution skills.
• Results driven and a desire to make a positive impact.
• Proficient in Microsoft Excel and Word.
• Strong communication skills, verbal and written. Ability to listen and provide solutions to customer issues.
• Reliable and strong work ethic . Professional appearance is a must.
• Must possess a valid driver's license.
PERKS
General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.
WHO IS GENERAL RV CENTER?
General RV Center and its family of companies, which includes America's Choice Insurance Partners and Salem Distributors, is a large multi-state employer founded in 1962 in the heart of the Motor City.  General RV started as a small ‘mom and pop’ operation and has grown into the Nation's Largest Family-Owned RV Dealer, with over 1,500 loyal associates. We have Supercenters in 6 states, with 13 locations in Michigan, Ohio, Illinois, Florida, Utah and Virginia.
* Prior service management experience is must. Preferably in RV or Automotive. * Must possess strong conflict resolution skills. * Results driven and a desire to make a positive impact. * Proficient in Microsoft Excel and Word. * Strong communication skills, verbal and written. Ability to listen and provide solutions to customer issues. * Reliable and strong work ethic. Professional appearance is a must. * Must possess a valid driver's license. Employment Type: Full-Time