Supervisor - Claims Support
Homeowners Choice
3 reviews
-
Tampa, FL 33607
Homeowners Choice
3 reviews
Read what people are saying about working here.
HCI Group, Inc. owns subsidiaries engaged in diverse, yet complementary business activities, including homeowners insurance, flood insurance, real estate and information technology services. Our affiliated companies consist of TypTap Insurance, Omega Insurance Agency, Exzeo, Greenleaf Capital, and Homeowners Choice Property & Casualty Insurance Company, Inc. which is a leading provider of property and casualty insurance in the state of Florida.
JOB SUMMARY :
The Claim Support Supervisor will oversee the Claims Support team by managing its people and prioritizing and coordinating workflow.
ESSENTIAL FUNCTIONS :
• Supervise the day-to-day activities of the Claims Support Department
• Evaluate, coordinate, and prioritize the departmental workflow
• Hire, train, and mentor new associates
• Monitor and improve upon the quality output of the department
• Establish and report team metrics
• Perform regular and ad hoc reports and presentations
• Communicate concisely with other business groups in the organization
• Support representatives with difficult cases or system troubleshooting
• Regularly liaison with management and other shareholders
REQUIRED SKILLS & EXPERIENCE :
• Excellent customer service skills
• Proven staff management and development abilities
• Analytical capabilities
• Clear, concise oral and written communication skills
• Ability to multitask
• Experience with Xactimate a plus
• Intermediate-level competency in all Microsoft Office products, particularly in Excel
EDUCATION & TRAINING :
• Associate’s Degree required or a combination of college credits and work experience. Bachelor’s Degree preferred
EXPERIENCE :
• At least two years in a supervisory role, preferably in an administrative, insurance claims, or call center capacity. Preferred experience in workload management.
LICENSES OR CERTIFICATIONS :
Current 6-20 license or the ability to obtain one within 60 days
HCI Group and its subsidiaries are pleased to offer competitive pay, generous benefits, and an exceptional working environment. Our beautiful corporate office is conveniently located in the Westshore District, and we offer free, covered parking. HCI Group is also committed to the physical and financial well-being of our employees. We offer 100% employer-paid health, dental, vision, life, and disability insurance for employees, a flexible paid-time off plan, and a generous 401(k) match.
We are seeking highly-motivated, intelligent, energetic individuals who will take advantage of all the opportunities in our growing company. HCI Group is an Equal Opportunity Employer, a Tobacco-Free Workplace, and an E-Verify Participant. We strive to maintain an open, collaborative culture where teamwork is paramount and support the efforts of our employees and the greater community by hosting many charitable and social events throughout the year.