Sr. Customer Service Representative (Temp to Perm)
Terminix
2,026 reviews
-
Tampa, FL
Remote
Terminix
2,026 reviews
Read what people are saying about working here.
Job details
Salary
From $14 an hour
Job Type
Full-time
Temporary
Full Job Description
PLEASE NOTE: If you are interested in this full-time position, please submit an online application (link below) and complete the assessment as soon as possible. We have several paid training classes (for 4-5 weeks) starting in November. Based on location, the starting pay will be $14 or $15 per hour.
https://servicemaster.wd1.myworkdayjobs.com/terminix/job/Tampa-Florida/Sr-Customer-Service-Rep---Remote--Temp-to-Perm-_R0023864
Position Overview
This is a work from home position, will be temporary to permanent opportunity, based on overall performance. Receives and/or places telephone calls which are basic and routine to handle any/all aspects of Residential customer accounts, including solicitation, inquiries, and problem resolution; while working remotely for all or part of the regular workweek.
Job Responsibilities
• Cultivates and maintains on-going customer relationships.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required.
• Acts as customer contact regarding pricing and scheduling.
• Handles customer calls/correspondence for service, scheduling, and billing inquiries.
• Communicates with branch personnel to resolve service and scheduling issues.
• Initiates outbound customer service calls for various campaigns.
• Handles tech line support.
Job Requirements
• High school diploma or GED
• 1-2 years clerical or customer service experience preferred
• Ability to use a personal computer or CRT
• Basic knowledge of Microsoft Word, Excel, and Windows preferred
• Ability to type 25 wpm preferred
• Good verbal, written, and interpersonal communication skills
• Ability to work in a stressful, fast-paced environment
• Good problem-solving skills
• Ability to work flexible schedule, including weekends and holidays
• Must be dependable and consistently punctual for all scheduled shifts
• A private home office/work space suitable for working remotely for all or part of the regular workweek
• Broadband internet with ability to hardwire via an Ethernet cable
**Terminix is proud to be EOE. **_
__
__
_
Location: 150 Peabody Place, Memphis, Tennessee 38103
Job Types: Full-time, Temporary
Pay: From $14.00 per hour
Schedule:
• 8 hour shift
Work Location:
• Multiple locations
Employment Length:
• 4 - 6 months
• Varies
Company's website:
• https://servicemaster.wd1.myworkdayjobs.com/terminix/job/Tampa-Florida/Sr-Customer-Service-Rep---Remote--Temp-to-Perm-_R0023864
Benefit Conditions:
• Only full-time employees eligible
Work Remotely:
• Yes