Move, Build, Grow your career!
As the premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month. With our multiple onsite and online selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling easy, efficient, fair, and transparent. If you’re an innovator with an entrepreneurial spirit, we want you to join our growing team – employed in a wide variety of positions from sales to operations to corporate functions –as we transform the global used equipment market.
Join us on our journey and move forward with us, build your success , and grow your career.
We’re looking for a Customer Post-Sale Support Specialist who will be based in Fort Worth, Texas/Burnaby, British Columbia.
The Opportunity:
The Post Sale Support Specialist (PSSS) plays a pivotal role in delivering first-class service to our customers across both our live and online platforms. The PSSS is responsible for handling all customer questions and issues surrounding equipment post-sale including sales tax, payment collection, defaults and initial dispute resolution.
In this role you’ll:
• Review and adjust Sales Tax, issuing refunds when appropriate
• Communicate with customers regarding payment status, review account for payment options, communicate account suspension and defaulted status together with penalties when appropriate
• Handle the initial stages of dispute resolution – listen to the customer to determine the issue and taking the appropriate resolution steps
• Communicate with internal/external customers regarding policies and Terms and Conditions to ensure they understand any limitations on resolution and answering questions as needed
• Review tax exemption documents to determine when an exemption may be given and execute refund process where applicable
• Determine when a buyer is not going to pay and initiate the default process
• Mediate complex payment issues and present suggest resolution path to Supervisor
• Work with other internal departments when issues arise to reach an agreed resolution
• Listen to the customer, identify the specific issue and quickly determine the most efficient and cost-effective solution
• Working within our systems identify process and technical inefficiencies and present ideas for improvement to Supervisor
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
Here’s what you bring:
• Bachelor’s Degree preferred but combination of education & work experience acceptable
• 1-3 years working within a collections or sales tax environment with emphasis on customer service and quick resolution
• Computer literacy and good command of Microsoft Office
• Must be fluent in English, both written and verbal.
This job will require you to:
• Bring professional communication skills and strong business acumen
• Be a team player with leadership abilities.
• Be highly organized and be able to simultaneously handle multiple tasks and projects
• have a flexible schedule
• have the ability to work evenings, weekends and stat holidays as required
What We Offer:
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way.   Here’s how:
• Base salary +  paid overtime
• Comprehensive medical and dental benefits
• 401(K) and an Employee Share Plan, both with company match
• Ongoing training, professional development and tuition reimbursement.
To get an idea of what our auctions are like, you can check out some auction videos on YouTube right here: http://bit.ly/KKL9Fz
Want to learn more about the company? Visit our Career site , LinkedIn or connect with us today through Facebook or Twitter .
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers , the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet , an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketPlacee , an online marketplace offering multiple price and timing options; Mascus , a leading European online equipment listing service; and Ritchie Bros. Private Treaty , offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet , TruckPlanet , Kruse Energy Auctioneers , and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services . For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com .
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.