No skills specified
Full Time
Not disclosed
Work from home available
Senior MobilityEngineer
Full-time, salaried position reporting to the VP ofOperations
IS THIS FOR YOU?
• Are you an analytical thinker who loves to seehow quickly you can solve problems?
• Are you usually the most technically capableperson in the room?
• Do you take pride in the broad base of knowledgeyouve earned in your career?
• Do you want to work in an environment whereyoure constantly learning?
If this sounds like you, and if you have experience as a mobilityor MDM engineer, then keep reading. This position at Acuity will give you theopportunity to hone your skills by supporting numerous complex clients.
ABOUT ACUITY
Acuity is a communications solutions provider focused onhelping businesses better leverage their mobile, voice, and data infrastructures.Weve been around since 2002 but pivoted our service model a few years ago andare pushing hard to drive growth.
This new business model is focused on specialized softwareand managed services designed to support mid-market and enterprise clients withlarge corporate mobile device fleets. Most importantly, these services areprovided by a team that hustles to deliver innovation and value to our clients.
Your job is to help support our clients complex AirWatchand InTune MDM infrastructures.
POSITION SUMMARY
The Senior Mobility Engineer is responsible for technicalMDM deployment or configuration projects and escalated MDM technical supportfo r Android, iOS, and rugged devices from Zebra and Honeywell. You areresponsible for identifying the core issue or objective, conducting technicalresearch as needed, and ensuring these projects and tasks are expertlyresolved.
Specific responsibilities include:
• Work within our ticketing system to workprojects and to resolve escalated client issues
• Interact professionally with end-users by email,phone, and text
• Conduct independent research of online resourcesand product documentation
• Work with software vendors like VMware andMicrosoft as needed
• Record activity and resolution steps forassigned client issues
• Ensure issues are resolved effectively andwithin our performance commitments
Skills were looking for:
• Technical experience with Android and iOSdevices and MDM platforms like AirWatch and InTune
• Independent problem solving using a variety ofresources
• High focus on attention to details and accurateinformation
• Professional written and spoken communicationskills
• Pleasant professional demeanor and a strong workethic