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Client Support Specialist

Fintech, LLC in Tampa

Location: Tampa, FL 33607
Type: Full-Time, Non-Remote
Posted on: October 28, 2020
This job is no longer available from the source.
Client Support Specialist
Fintech, LLC in Tampa
4 reviews
-
Tampa, FL 33607
Fintech, LLC in Tampa
4 reviews
Read what people are saying about working here.
Job details
Job Type
Full-time
Full Job Description
Fintech is the leading business solutions provider for the beverage alcohol industry, empowering alcohol suppliers, distributors, and retailers with smart solutions that simplify beverage alcohol management. Our unique, thriving company culture promotes collaboration and growth at every level, and our comprehensive employee benefits have earned Fintech the title of a Tampa Bay Times Top 100 Workplaces of 2020 and a National (401k) Plan Sponsor Finalist for 2020.
Fintech's Client Support Specialist position encompasses a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company’s philosophy of providing excellent client service. The Client Support Specialist serves as the primary client contact and proactively manages client relationships by ensuring clients understand and utilize the full array of products and services provided by Fintech.
Reports To: Supervisor, Client Support
Department: Client Services
Full Time
Essential Position Functions:
• Ensure all client calls and email requests are responded to appropriately and on a timely basis
• Timely processing of manual invoicing and bank account changes per department standards
• Process all monetary and non-monetary returns submitted by our processing banks which include client communication, tracking, and follow-up.
• Obtain and evaluate all relevant information to handle product and service inquiries
• Maintain knowledge of Fintech policies, products, services, and internal procedures
• Educate clients on the Fintech website and processes
• Maintain professional skills to ensure client satisfaction
• Formulate recommendations for system enhancements and process improvements to increase efficiencies with client support department and client end-user experience.
• Assist with updating SOPs and creating training documentation for internal and external use.
• Keep management apprised of critical client situations
• Promote positive interactions with all Fintech business units
Qualifications & Unique Skill Sets:
• Minimum three years client service experience
• Excellent interpersonal skills
• Clear and accurate verbal and written communication skills
• People-oriented and client-focused
• Problem analysis and problem-solving
• Solution knowledge
• Strategic thinking
• Detail-oriented
• Exceptional organizational skills and the ability to prioritize assignments
• Ability to produce results quickly
• Motivated, independent, able to work under pressure and meet deadlines
• Must be fluent Windows user with a basic understanding of database operation
• Proficiency in several different software applications (i.e. Word, Excel, PowerPoint, Outlook)
• Project Management and ACH processing a plus
• Experience in helpdesk or ticketing system a plus
Physical Requirements : This position is performed in a normal office environment. Physical demands require occasional lifting up to 15 lbs., sitting > 66% of the time, talking, hearing, using hands to touch, handle, keyboard > 95% of the time.
This position is not a "work from home" arrangement. Relocation is not provided for the Client Support Specialist position.
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Company's website:
• https://www.fintech.com/
Benefit Conditions:
• Waiting period may apply
• Only full-time employees eligible
Work Remotely:
• No