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Client Support Technician II (Research Support Technician)
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Job ID
25902
Location
Tampa, FL
Full/Part Time
Full-Time
Regular/Temporary
Regular
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Position Details
Dept Number/Name: 0-3510-000 / Information Technology
College Division: Info Tech-Information Tech
Salary Plan: Staff
Job Code/Title: 2051 / Client Support Technician II
Hiring Salary/Salary Range: $42,000-$49,000
Position Number: 00044067
ORGANIZATIONAL SUMMARY:
Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.
USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies.
POSITION SUMMARY:
The Research System Technician responds to requests/issues that are related to Research Systems, including hardware, software, networking or other technical problems or needs. The Research System Technician uses specialized skills, knowledge, tools, and authority to fulfill the requests or diagnose and remedy issues. Proficiency in directly supporting hardware and working in Windows, OSX, and Linux operating systems. Support will primarily occur at the User's desk or, when authorized, using a remote session. This position will have direct contact with Project Teams.
RESPONSIBILITIES:
• Perform initial installation and configuration of information technology hardware, software, and peripherals.  Provide ongoing technical support for duration of Project's lifecycle (implementation to closeout).
• Receive and prepare new and upgraded computers to be connected to computer networks, including necessary hardware and software on existing computers.
• Diagnose and provide support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing and troubleshooting computer hardware, printers, and other peripherals.
• Enter detailed information regarding work performed for each incident or service request in the service management system. Create artifacts to document baselines, modifications, and data destruction.
• Performs other duties as assigned.
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a high school diploma or equivalent, with two years of customer service or IT experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
PREFERRED:
Three years of experience in direct, hands-on desktop support.
SPECIAL SKILLS/TRAINING:
General understanding of Information Security concepts and practices. Excellent verbal, written and interpersonal skills.
ADDITIONAL INFORMATION FOR APPLICANTS :
USF employees enjoy a total compensation package that far exceeds the value of their base salary alone. To help current and prospective employees understand the complete value of their compensation package, the Division of Human Resources has created an interactive Total Compensation Tool. The Compensation Calculator provides a comprehensive view of everything included in your compensation – salary, benefits and retirement contributions, employee tuition program and other employment-related programs. The University also offers many employee-paid voluntary benefits, such as vision insurance, supplemental life insurance, short term disability and supplemental retirement plans: Benefits Summary For more information, please visit Work at USF
The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.
USF Tampa
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 25902
Posting Date:  10/20/2020
Posting End Date: 10/27/2020
How to Claim Veteran's Preference :
This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295.
Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination.
Supporting documentation, in addition to the DD214, may be required based on eligibility criteria.  If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.
For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.
How To Apply
Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
Click here for additional tutorial information.
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
Work Location
Campus map and location overview: USF - Tampa Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
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