Job Description
POSITION SUMMARY:
This position supports the implementation and maintenance of all software and hardware configurations associated with the restaurant Point-of-Sale /technology stack as well as the development and implementation of new technologies. This position will require a high level of technical expertise with NCR/Aloha POS technologies and will utilize that expertise to help deliver creative and innovative solutions to complex operational challenges.
POSITION ACCOUNTABILITIES:
• Acts as a technical lead on projects including upgrades, enhancements, refreshes etc. as needed.
• Acts as a Checkers IT escalation point from the Checkers Help Desk for restaurant system issues.
• Performs administration, maintenance and updates to restaurant technology solutions including software and hardware.
• Provides professional, courteous, prompt, and accurate support and solutions to users.
• Work with the Restaurant Systems team on system upgrades, new system rollouts and on new store openings.
• Researches new and innovative solutions that enable more efficient store-level operations models.
• Performs other duties as assigned with or without accommodation.
EMPLOYMENT STANDARDS
Knowledge
• Experience with the Aloha family of software products: RAL, CMC, CFC, ATO, APS, SEPS, Kitchen, and Aloha Quick service POS.
• Experience with best practices for efficiently and successfully deploying software updates to several hundred locations at a time
• Knowledge of latest hardware (terminals, payment devices, mobile devices, kiosk options) that can be used with Aloha QS to enable more efficient operational models
• Familiarity with third parties such as OLO and integration best practices with Aloha POS.
Education
• College degree preferred.
Experience
• Prior Aloha POS experience REQUIRED.
• 3-5 years of technical service experience within the restaurant industry or equivalent combination of education and experience.
• Ability to use Microsoft Office suite and internet software.
• Exceptional customer service skills with proven telephone and desk side manners.
Essential Physical Requirements:
• Ability to read, analyze and interpret written information such as procedure manuals, Company communications or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, guests and the general public.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to regularly stand for extended periods of time, talk and hear.
• Ability to occasionally lift and/or move up to 50 pounds.
• Ability to frequently use hands to finger, handle or feel.
• Ability to work in a normal restaurant environment where the noise level is usually moderate and occasionally be exposed to outside weather conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
* Experience with the Aloha family of software products: RAL, CMC, CFC, ATO, APS, SEPS, Kitchen, and Aloha Quick service POS. * Experience with best practices for efficiently and successfully deploying software updates to several hundred locations at a time * Knowledge of latest hardware (terminals, payment devices, mobile devices, kiosk options) that can be used with Aloha QS to enable more efficient operational models * Familiarity with third parties such as OLO and integration best practices with Aloha POS. Education * College degree preferred. Experience * Prior Aloha POS experience REQUIRED. * 3-5 years of technical service experience within the restaurant industry or equivalent combination of education and experience. * Ability to use Microsoft Office suite and internet software. * Exceptional customer service skills with proven telephone and desk side manners. Essential Physical Requirements: * Ability to read, analyze and interpret written information such as procedure manuals, Company communications or governmental regulations. * Ability to write reports, business correspondence and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, guests and the general public. * Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. * Ability to deal with problems involving several concrete variables in standardized situations. * Ability to regularly stand for extended periods of time, talk and hear. * Ability to occasionally lift and/or move up to 50 pounds. * Ability to frequently use hands to finger, handle or feel. * Ability to work in a normal restaurant environment where the noise level is usually moderate and occasionally be exposed to outside weather conditions. 3 to 5 years experience. Employment Type: Full-Time