Wireless Support Technician
Ironclad Technnology Services
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Tampa, FL 33609
Ironclad Technology Services is a Virginia based Information Technology and Business Consulting services company focused on supporting public and private sector customers as they tackle their most daunting information technology and business challenges. We focus on solving real world business problems through innovative thinking, a talented staff, and hard work.
The Enterprise Wireless/Mobility Support Technician shall provide support for day-to-day operations for USCENTCOM located at MacDill AFB in Tampa, FL. The ideal candidate will provide 24 / 7 computer technical support to maintain, analyze, troubleshoot, and restore Personnel Electronic Devices (PEDs), cellular devices (iPhone, Android, Blackberry), tablets, DoD Mobility Unclassified Capability (DMUC), DoD Mobility Classified Capability (DMCC) and corresponding peripherals. This is a deployable position (travel is very infrequent, less than 5%) and may require travel to both CONUS and OCONUS; as such, possession and maintenance of a current U.S. passport is required. The ultimate goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between warfighters and Senior Defense Officials, Commander USCENTCOM and USCENTCOM staff.
Responsibilities • Install, troubleshoot, repair, operate, and maintain PEDs, tablets, cellular devices and any other equipment within the scope of this task.
• Under very minimal supervision provide front line support to end users to include interacting with network services, vendors, Defense Information Service Agency (DISA), software systems engineering and asset management to restore service and/or identify core problems.
• Provides on-site technical support by performing provisioning, configuration, installation, repair, and preventative maintenance of devices.
• Troubleshoots application, software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
• Interacts daily with supervisor, peer groups and customers in order to manage work flow in timely and professional manner.
• Responsible for removal and proper disposal or disposition of old equipment and data deemed Classified.
• Operational requirements dictate 24/7 on-call support; this will cover nights and weekends.
• Responsible for documenting, upgrading and replacing hardware and software systems.
• Supports and maintains user account information including administration rights, security and system groups.
• Responsible for implementing fixes and patches through various means such as updates, patch installation, iOS/OS patches and fixes and various application testing.
Skills • Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
• Extensive mobile and PED based networking/client-server applications experience.
• Experience with image provisioning and deployment in an enterprise environment.
• Remedy Help Desk and thorough understanding of cellular and TCP/IP based networking.
Minimum Qualificaitons • Active DoD Top Secret / SCI status is required order to be considered for this opportunity.
• DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ (SY0-301) certification.
• Passport; position will be required to travel throughout USCENTCOM AOR.
• Experience with Mobile Device Management (MDM) to include implementation, sustainment and operation.
• Ability to work in a dynamic environment and non-standard hours when needed; mission focused.
• Bachelor’s degree preferred or 3+ years of Help/Service Desk experience (preferably in a DoD environment and based on PED/MDM requirements). Additional training, technical certification and/or experience may be substituted in lieu of a degree.
• Desired certifications: CompTIA Network+, CompTIA Mobility +, ICompTIA A+
Travel • Yes 2x yr CENTCOM AOR (CONUS & OCONUS)
Physical Demands • Remains in a sitting/stationary position continually or almost continually during the work day
• Operates a computer and performs desk-based computer tasks continually; frequently viewing a computer screen
• Rarely lifting, carrying, pushing, pulling objects and/or equipment that weighs up to 50 pounds
Ironclad Technology Services is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA). All employment and hiring decisions are based on qualifications, merit, and business needs without regard to race, religion, color, sexual orientation, nationality, gender, ethnic origin, disability, age, sex, gender identity, veteran status, marital status or any other characteristic protected by applicable law. Ironclad offers a comprehensive compensation package including Health and Dental Insurance, Vision and Life Insurance, Short-Term & Long-Term Disability, 401(K) + company match, Paid Time Off (PTO), Paid Company Holidays, Tuition Assistance Program and more.
If you are a qualified individual with a disability and/or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request assistance by contacting [email protected] or calling 757-493-3572.
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