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Description
Mach Alert, Inc., located in Tampa, Florida, produces the Mach Alert Fire Station Alerting system, a premium public safety solution for fire and medical dispatch. Mach Alert is an enterprise software and hardware package designed to streamline the process of sending alerts from public safety answering points and emergency dispatch centers to fire stations and first responders.
The System Specialist will play a key role in the future of Mach Alert, Inc.’s project implementation team as both a technical expert and a field service provider. Under minimal supervision, and working alongside other experienced Mach Alert engineers, the System Specialist will be responsible for the system implementation, optimizations, software upgrades, and/or support issues that power Mach Alert, Inc.’s public safety products.
Requirements
Education and Experience
•   Associates degree in Computer Science, Electrical Engineering, or similar preferred.
•   Four or more years of relevant work experience in lieu of a 2-year degree acceptable (military experience in electronics or computers a plus).
•   Working knowledge LAN/WAN, TCP/IP, networking equipment, and basic electronics
•   Familiar with Operating Systems deployed within the systems: (Windows, MacOS, Linux)
•   Proficient with using various hand tools and test equipment: Multimeter, O-Scope, Signal Generator.
•   Experience may include but not limited to configuration, testing, performance analysis, deployment or troubleshooting.
•   Knowledge of standard PLC’s, LMR, RF Systems, & wired systems a plus.
•   Demonstrate system operation to customers and perform acceptance test plans in a formal contractual presentation format.
•   Improve the quality of the implementations and upgrade deliverables, minimize system downtime, and help ensure that a consistent methodology is used when deploying, upgrading or expanding a system.
•   Must have strong self-management skills and “people” skills to work closely with customers, sales, project management, and engineering teams.
•   Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.
•   Aggressive/Creative problem-solving skills; ability to get things done in a multi-organizational environment.
•   Effective communications and interpersonal skills including public speaking.
The System Specialist will be on a rotating service phone schedule that will mandate they carry a service phone 24/7 on their week in the rotation. The System Specialist will have to respond to calls at any hour of the day and remote connect to a site for troubleshooting and service support during their rotation. Employees are paid service phone pay for this time.
Working Environment and Travel
The System Specialist will primarily work in an office environment at Mach Alert, Inc.’s office in Tampa, FL. Travel to client locations to assist with project implementations will be required, and total travel is expected to be 50%.
All full-time Mach Alert, Inc. employees must maintain a valid passport or obtain one within six (6) months of their hiring and must not be ineligible to travel internationally. Must have a valid Florida Driver’s license.
Mach Alert, Inc. offers a competitive compensation and benefits package. - Careers@machalertinc.com
Mach Alert, Inc. is an Equal Opportunity Employer
All candidates must pass a pre-employment background check and drug screen