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Customer Service Representative-Specialty Foods Group

Indiana Packers Corporation

Location: Owensboro, Kentucky
Type: Full-Time, Non-Remote
Posted on: October 22, 2020
This job is no longer available from the source.
• Sales
• Owensboro, KY, USA
• Full Time
401K, Health, Dental, Vision, STD, LTD, Discounts on Meat Products
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Specialty Foods Group, makers of the "Kentucky Legend ham, and part of Indiana Packers Corporation is accepting applications for an experienced Quality Assurance Technician . Specialty Foods Group (SFG) is a leading producer of premium-branded and private label processed meat products in the United States. Our diverse products, including hams, turkey, hot dogs, bacon, and lunch meats are beloved by millions of families across the country. SFG was recently voted the "Kentucky Manufacturer of the year for 2020!"
Job Summary: Assist in handling of customer orders and issues, sales inquiries, pricing and telephone management by performing the following duties.
Essential Duties and Responsibilities include the following.  Other duties may be assigned.
• Order entry for all SFG facilities
• Communicate to Sales Rep/Brokers and issues on new order problems (credit holds, price verification, short weights, and short lead times)
• Transmit daily shortage information to customers/brokers/sales representatives
• Coordinate holiday delivery schedules with customers/brokers
• Assist in all departmental tasks during vacations and vacancies
• Ensure appointment times implemented are in accordance with customer demands
• Handle will calls, special orders, and processing
• SOP credit note entry
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
• High school diploma or general education degree (GED); or
• Six months to one year related experience and/or training; or
• Equivalent combination of education and experience.
Language Skills:
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability:
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Computer Skills: To perform this job successfully, an individual should have knowledge of Database software; Internet software; Inventory software; Order processing systems and Spreadsheet software.
Certificates, Licenses, Registrations: N/A
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk.  The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Work Environment:
The noise level in the work environment is usually very quiet.
EOE, including Disability/Veteran
If you require reasonable accommodation in the application process, call SFG Human Resources. All other applications must be submitted onlin e.
Indiana Packers Corporation https://indianapackerscorp.applicantpool.com