Enterprise Mobility Device Management Support Technician
Government Tactical Solutions
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Tampa, FL 33621
Job details
Salary
$90,000 - $100,000 a year
Job Type
Full-time
Contract
Qualifications
• Experience: • PED based networking, 2 years (Required)
• Remedy Help Desk, 2 years (Required)
• Mobile Device Management, 3 years (Required)
• Help Desk, 3 years (Required)
• Education: • Bachelor's (Preferred)
• License: • CompTIA Security+ (Required)
• CompTIA A+ (Preferred)
• CompTIA Mobility+ (Preferred)
• CompTIA Network+ (Preferred)
• Security Clearance Required: • Top Secret (Required)
Full Job Description
Enterprise Mobility Device Management (MDM) Support Technician – MacDill AFB, Tampa, FL
Job Description:
Government Tactical Solutions (GovTact) is currently seeking an Enterprise Mobility Device Management (MDM) Support Technician. The position will support the HQ USCENTCOM C4I initiatives at MacDill Air Force Base, Tampa, Florida. The ideal candidate will provide 24 / 7 computer technical support to maintain, analyze, troubleshoot, and restore Personnel Electronic Devices (PEDs), cellular devices (iPhone, Android, Blackberry), tablets, DoD Mobility Unclassified Capability (DMUC), DoD Mobility Classified Capability (DMCC) and corresponding peripherals. This is a deployable position (travel is very infrequent, less than 5%) and may require travel to both CONUS and OCONUS; as such, possession and maintenance of a current U.S. passport is required. The ultimate goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between warfighters and Senior Defense Officials, Commander USCENTCOM and USCENTCOM staff.
Responsibilities:
• Install, troubleshoot, repair, operate, and maintain PEDs, tablets, cellular devices and any other equipment within the scope of this task.
• Under very minimal supervision provide front line support to end users to include interacting with network services, vendors, Defense Information Service Agency (DISA), software systems engineering and asset management to restore service and/or identify core problems.
• Provides on-site technical support by performing provisioning, configuration, installation, repair, and preventative maintenance of devices.
• Troubleshoots application, software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
• Interacts daily with supervisor, peer groups and customers in order to manage work flow in timely and professional manner.
• Responsible for removal and proper disposal or disposition of old equipment and data deemed Classified.
• Operational requirements dictate 24/7 on-call support; this will cover nights and weekends.
• Responsible for documenting, upgrading and replacing hardware and software systems.
• Supports and maintains user account information including administration rights, security and system groups.
• Responsible for implementing fixes and patches through various means such as updates, patch installation, iOS/OS patches and fixes and various application testing.
Required Qualifications:
• Active DoD Top Secret / SCI status is required to be considered for this opportunity.
• DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ (SY0-301) certification.
• Passport: position may be required to travel throughout USCENTCOM AOR.
• Experience with Mobile Device Management (MDM) to include implementation, sustainment and operation.
• Ability to work in a dynamic environment and non-standard hours when needed, mission focused.
• Bachelor’s degree preferred or 3+ years of Help/Service Desk experience (preferably in a DoD environment and based on PED/MDM requirements). Additional training, technical certification and/or experience may be substituted in lieu of a degree
Desired Qualifications:
• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
• Extensive mobile and PED based networking/client-server applications experience.
• Desired certifications: CompTIA Network+, CompTIA Mobility +, ICompTIA A+
• Remedy Help Desk and thorough understanding of cellular and TCP/IP based networking.
• Experience with image provisioning and deployment in an enterprise environment.
Equal Employment Opportunity
GovTact and Insperity provide equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
This applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Types: Full-time, Contract
Pay: $90,000.00 - $100,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
Schedule:
• Monday to Friday
• On call
Experience:
• PED based networking: 2 years (Required)
• Remedy Help Desk: 2 years (Required)
• Mobile Device Management: 3 years (Required)
• Help Desk: 3 years (Required)
Education:
• Bachelor's (Preferred)
License:
• CompTIA Security+ (Required)
• CompTIA A+ (Preferred)
• CompTIA Mobility+ (Preferred)
• CompTIA Network+ (Preferred)
Application Question:
• DO YOU HOLD AN ACTIVE TS/SCI CLEARANCE?
Security Clearance Required:
• Top Secret (Required)