IT Help Desk Technician

Zthernet LLC - Irving, TX 75062 (Las Colinas Urban Center area)
October 17, 2020
IT Help Desk Technician
Zthernet LLC
Irving, TX 75062
Job details
$35,000 - $40,000 a year
Job Type
• Experience: • Information Technology, 2 years (Required)
Full Job Description
We are currently seeking a Help Desk Technician with the drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills.
Candidates must be energetic, passionate and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include creating, reviewing and resolving tickets opened by customers via phone calls and emails along with regular maintenance of servers, workstations, VoIP solutions and networks. Responsibilities also include identifying, documenting and troubleshooting user basic computing issues to resolution and maintaining customer satisfaction.
Job duties include utilizing our professional services automation solution along with other service-specific tools and technologies to deliver remote user support services and update service request information, collaborate, and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and developing and maintaining relationships with user and vendor contacts.
Minimum Skills Required:
• Knowledge of hardware, Microsoft software applications
• Strong interpersonal skills required to effectively communicate with users and vendors
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-oriented, dependable and flexible
This Position Entails:
• Troubleshooting user problems remotely (through training to go onsite may occur)
• Accurate documentation of all activities conducted
• The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
• The desire to take on assigned projects and follow through to completion in a timely manner
• The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
• Professional and articulate
• Technically proficient
• A relationship builder
• A problem solver
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 8 hour shift
• Monday to Friday
• On call
Supplemental Pay:
• Bonus pay
• Information Technology: 2 years (Required)
Work Location:
• One location
This Company Describes Its Culture as:
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
Company's website:
Benefit Conditions:
• Waiting period may apply
• Only full-time employees eligible
Work Remotely:
• No