People Service Center Specialist Call Center
October 17, 2020
This is an exciting opportunity to join our People Organization in our People Service Center (Human Resources) – this role is in our Call Center. We are looking for organized, customer-focused team members to help us provide World-Class service to our employees nationwide.
The purpose of this position is to provide administrative support, handle incoming calls and email correspondence from employees and field Human Resource Managers regarding Payroll, Time & Labor and company policy/procedures questions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles incoming telephone calls / emails in accordance with service model.
Responds to general inquiries concerning transition activities in accordance with established policies and procedures.
Creates electronic record to capture customer interactions; provides quality service and resolve efficiently.
May provide assistance with HR Service Center projects, as needed, to support Payroll and other departments.
Works with HR Managers to administer the on-boarding process including new employee orientation, verification and processing of employee paperwork, and liaisons with supervisors and team leaders to establish a positive start for new employees.
Coordinates with internal shared services to ensure all aspects of transitions are covered including payroll, benefits, recruiting, etc. May perform administrative duties specific to department such as conducting research, updating standard templates and reports, and preparing collateral materials.
May arrange meetings and conferences, schedule appointments, and complete travel or conference arrangements.
Types, formats, produces and distributes documents such as meeting minutes, recruiting documents, presentations, correspondence and standard reports.
Copies and files all documents.
Establishes and maintains record keeping and filing systems; classifies, sorts and files correspondence, records and other documents.
Carries out special projects and assignments as requested.
Other duties may be assigned.
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High School Diploma required. Bachelor's degree preferred but not required. Minimum 2 - 4 years experience in HR industry plus customer service experience.
CERTIFICATES and/or LICENSES
PHR certification preferred, but not required.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts basic financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite. Experience in PeopleSoft, and other internal web based applications. Requires strong analytical and proofreading skills. Must be highly organized and able to prioritize competing duties.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.