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Customer Service Rep I

BC Forward

Location: Owensboro, Kentucky
Type: Temporary (unspecified), Temporary (long-term), Non-Remote
Posted on: September 29, 2020
This job is no longer available from the source.
Job Snapshot

Employee Type:
Contractor

Location:
Owensboro

Job Type:
Banking

Experience:
Not Specified

Date Posted:
9/30/2020
Job Description Customer Service Rep I
BCforward is currently seeking highly motivated Customer Service Rep for an opportunity in Owensboro, KY.
Summary
Job Title: Customer Service Rep.
Location: Owensboro, KY
Expected Duration: 8+ Months Contract
Shift: Monday through Friday Shift will be 11 AM -8 PM . Training will be 8-5 or 9-6.
Description:
Responsible for providing high quality telephone customer service to customers.
Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, reversing fee and finance charges as appropriate and per guidelines, account maintenance, researching customer problems that couldn't be resolved during initial contact.
Will receive 3 weeks of training. Calls will be monitored, and you will be coached based on those monitors.
It is a professional environment. There are strict attendance policies.
Qualifications: Excellent customer service and communication skills.
Ability to quickly gain knowledge of all assigned products. Ability to solve problems rapidly.
Good keyboard, phone, and PC skills using word processing and spreadsheet software.
Effective sales and referral skills. Call Center experience preferred.
Professional telephone demeanor.
Contact Name: Roshan
How to Apply: To apply for this posting please send your resume to
About BCforward:
BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs www.BCforward.com
Interested candidates please send resume in Word format Please reference job code 106496 when responding to this ad.