IT Help Desk Technician
MHD Communications
8 reviews
-
Tampa, FL 33610
Temporarily remote
$35,000 - $45,000 a year
MHD Communications
8 reviews
Read what people are saying about working here.
General Experience Required for this Position:
• Troubleshoot help desk issues including hardware and software issues
• Install new hardware, systems, and software for networks
• Perform troubleshooting analysis of servers, workstations, and associated systems
• Document resolution for future reference
• Monitor system performance and keep customers informed of incident progress, impending changes or agreed outages
• Basic experience in Active Directory, group policies, share permissions, Exchange email accounts, and anti-virus
• Experience working for a Managed Services Provider (preferred)
Personal Expectations:
• Provide exceptional customer service
• Ability to self-start, self-schedule and complete tasks with minimal directives
• Willingness to follow company policy and adhere to standard practices involving documentation
• Must have a pleasant personality, a team-work type attitude and the ability to explain complex technology simply to customers
• Must have the ability to be on a rotational on-call schedule (at least one week out of every six)
• Must have a valid drivers’ license, up-to-date insurance and no major traffic violations (The use of your own car is occasionally required. Mileage will be reimbursed.)
Compensation Information:
• A starting salary with the opportunity of a raise at each review
• Paid Holidays after 90-Day introductory period
• Health, Vision and Dental Insurance Offered
• 100% Company paid life insurance for employee
• Company issued smart phone and workstation
• Paid vacation and sick time after your first six months
Salary is based on experience.
Position is mostly remote. Must be available for on-site visits.
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Experience:
• Information Technology: 3 years (Required)
Work Location:
• One location
This Job Is Ideal for Someone Who Is:
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment
Company's website:
• www.mhdcommunications.com
Benefit Conditions:
• Waiting period may apply
• Only full-time employees eligible
Work Remotely:
• Temporarily due to COVID-19