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Clinical Account Manager - Palliative Care (Remote Florida)

CareCentrix

Location: Tampa, FL 33634
Type: Remote
Posted on: October 8, 2020
This job is no longer available from the source.
Clinical Account Manager - Palliative Care (Remote Florida)
CareCentrix
459 reviews
-
Tampa, FL 33634
Remote
CareCentrix
459 reviews
Read what people are saying about working here.
As the Clinical Account Manager - Palliative Care you will be responsible for the clinical support and monitoring of the Palliative Illness Management (PIM) population health programs in their designated region. This position will monitor, plan, coordinate and manage daily clinical operations to facilitate the achievement of program goals and key performance metrics. Oversight includes accountability to build and maintain relationships with network provider leadership, program managers, and other stakeholders.
In this Job, you will:
• Work closely with the SVP, Account and Clinical Management and the Regional Director of Clinical Services and the business development team to achieve the key performance metrics of participating network providers in the designated market
• Provide program orientation training, ongoing clinical coaching and support of the network provider program which may include consulting on staffing, member engagement and population management strategies.
• Hold daily, weekly and monthly monitoring of quality and clinical metrics and benchmarks of each assigned program and performance improvement program.
• Lead clinical discussions in weekly case management meetings with a focus on assessing workflow and clinical pathways, identifying problems and opportunities for improvement
• Provide clinical support at monthly network provider meetings in reviewing program manager clinical metrics, program goals, benchmarks and key performance indicators
• Identify opportunities for process improvement and staff education to produce optimal outcomes and communicates any concerns or challenges to their manager.
• Work with network providers to develop program improvement plans
• Conduct and support clinical training and on-boarding of new network provider program managers and new PIM team members
• Perform supportive field visits with PIM team in coordination with network provider program manager
This is the job for you if:
• You have a passion for people and a desire to provide outstanding care and comfort to patients and their families by helping improve the quality and access to care in the home.
• You enjoy working with teams by building trust, fostering positive relationships and partnering with a diverse group of people.
• You are fun to work with! We take our commitment to patients seriously, but we don't take ourselves seriously. We are looking for team members who bring joy to the work they do.
You should get in touch if you have:
• Bachelor's degree in nursing. RN license (required)
• Minimum of 5 years' experience in hospice, palliative care or related community-based complex population health management programs
• Solid understanding of the post-acute care space including palliative care organizations, hospices, health plans, hospitals, home health organizations, nursing homes, and assisted living
• Excellent interpersonal skills with the ability to lead with confidence
• Ability to assess situations, uncover problems, identify potential solutions and make decisions
• Computer savvy with the ability to develop presentations and documents for internal and external audiences
CareCentrix maintains a drug-free workplace.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
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