Associate Operations Manager - Owensboro Health Regional Hospital
Towne Park
1,144 reviews
-
Owensboro, KY 42303
Towne Park
1,144 reviews
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Job details
Salary
$36,000 - $40,000 a year
Job Type
Full-time
Qualifications
• • null (Required)
• Driver's License (Required)
• Associate (Preferred)
• Customer service: 1 year (Preferred)
• Supervising experience: 1 year (Preferred)
• Operations management: 1 year (Preferred)
Full Job Description
SUMMARY:
The Associate Manager is responsible for ensuring high levels of client, customer, and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
- Ensures that the guest service experience is delivered exceptionally and consistently on all shifts.
- Sets a positive example for guest relations and empowers associates to provide excellent customer service.
- May perform guest/patient service duties including valet parking, bell services, door services, guest/patient screening and patient transport as needed to achieve quality and service levels based on the working conditions and physical demands section of this job description.
- Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate.
- Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them to meet business demands and productivity goals.
- Reviews comment cards and guest satisfaction results with employees.
- Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews.
- Assists Account Manager in establishing guidelines so employees understand expectations and parameters.
- Sees that new associates get off to the right start through proper orientation and on-the-job training.
- Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches.
- Conducts regular performance appraisals and provides feedback and coaching for all direct reports to include disciplinary and discharging when necessary.
- Develops cohesive working relationships with the clients’ staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations.
- Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures all associates accurately identify and collect revenue for all vehicles. Ensures that shift reports, cash drops and other revenue reports are completed with detail and accuracy. Supervises the reconciliation of revenue and tickets at the end of every shift. Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping.
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per hour
Job Type: Full-time
Pay: $36,000.00 - $40,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• Monday to Friday
• Weekends
COVID-19 considerations:
Safe 360™, our comprehensive health, sanitization, and safety assurance solution ensures every interaction is delivered safely and with care.
Education:
• Associate (Preferred)
Experience:
• Customer service: 1 year (Preferred)
• Supervising experience: 1 year (Preferred)
• Operations management: 1 year (Preferred)
License/Certification:
• Driver's License (Required)
Work Location:
• One location
This Job Is Ideal for Someone Who Is:
• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
This Company Describes Its Culture as:
• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
This Job Is:
• A job for which military experienced candidates are encouraged to apply
Company's website:
• www.townepark.com/careers
Work Remotely:
• No