Client Care Manager

Home Instead Senior Care - Owensboro, KY 42301
October 7, 2020
Job Description Client Care Manager - Henderson, KYSum [ Link Removed ] Care ManagerDescription Home Instead Senior Care®
Client Care Manager Job Description
Devoted Senior Care, LLC (d/b/a Home Instead Senior Care) Objective :
The Client Care Manager is responsible for successfully directing and coordinating all activities associated with the care of potential and existing clients as well as leadership and management of client care team and home care consultants
Primary Responsibilities :
• Reflect the core values of (Devoted Senior Care, LLC) , (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.
• Provide leadership and management of the client services team and home care sales departments which affect profitability and achievement of the operational goals.
• Manage outcomes of department activities and direct changes that will drive achievement of operational goals.
• Develop and maintain a structured, measurable and inclusive Quality Assurance program that builds trust with each client and CAREGiver SM .
• Develop and maintain positive and professional relationships with referral sources in the community.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.
Secondary Responsibilities :
• Maintain and establish strong relationships with neighboring franchise owners.
• Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team.
• Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead Senior Care franchise office.
Education/Experience Requirements :
• College degree preferred or equivalent work experience
• Four to ten years of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license
Supervisory Responsibilities:
• This position will be responsible for overseeing all of the functions performed by the office staff. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee’s performance; problem resolution while seeking positive outcomes.
Knowledge, Skills and Abilities:
• Must have an understanding of and uphold the policies and procedures established by (Devoted Senior Care, LLC) , (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must have the ability to operate HISC technology systems
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required
• Must have knowledge of the senior-care industry
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must be patient and congenial on the telephone
• Must be able to perform duties in a professional office setting
Salary Range: $30K-$36K Annually
Only serious inquiries that meet the above listed requirements will be considered.
Each Home Instead franchise is independently owned and operated.
* College degree preferred or equivalent work experience * Four to ten years of related business experience or an equivalent combination of education and work experience may be considered * Must possess a valid driver's license, * Must demonstrate excellent oral and written communication skills and the ability to listen effectively * Must have the ability to work independently, maintain confidentiality of information and meet deadlines * Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making * Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures * Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work * Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community * Must have the ability to present a professional appearance and demeanor * Must have the ability to operate office equipment * Must have the ability to operate HISC technology systems * Must have computer skills and be proficient in Word and Excel * Must be able to work evenings or weekends as required * Must have knowledge of the senior-care industry * Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone * Must be patient and congenial on the telephone * Must be able to perform duties in a professional office setting 4 to 10 years experience. Employment Type: Full-Time