Helpdesk Technician
Job ID 2020-2705 Type Contract Vendor (Corp to Corp)
Responsibilities
The Helpdesk Technician will provide the day-to-day hands on support to the organization’s end users.  This position interfaces directly with internal customers in all business departments.  The Helpdesk Technician is also responsible for troubleshooting desktop issues and sees them thru to resolution and meeting SLA standards. This role is a 1 year + contract role located in Owensboro, Kentucky.
Qualifications
• Associate’s or bachelor’s degree in an IT related field and/or in combination of directly related 3-5 year’s of technical experience.
• 2 years of experience working in an IT help desk/call center environment preferred
• Demonstrated knowledge of Microsoft Office/Outlook 2013, 2016, O365 Suite
• PC/Hardware Support knowledge & troubleshooting (Windows 7 & Windows 10)
• Basic Active Directory knowledge
• Basic TCP/IP LAN knowledge & troubleshooting at Workstation Level
• Analytical skills and the ability to solve problems
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive pay rate, employer portion of Soc. Security/Medicare paid, medical benefits, 401K retirement savings, discounts for local event entertainment and health clubs.
Overview
MOTIVATED…..make IT happen!
Awarded Chicago Tribune TOP WORKPLACE eight consecutive years
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at www.sentinel.com/careers .
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com .
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