Licensed Practical Nurse - Call Center (Bilingual Spanish Speaking)
CSSHealth
-
Thonotosassa, FL 33592
Temporarily remote
Responded to 51-74% of applications in the past 30 days, typically within 3 days.
Job details
Salary
$19 - $22 an hour
Job Type
Full-time
Qualifications
• Experience: • Customer Service, 1 year (Preferred)
• Healthcare, 1 year (Preferred)
• Location: • Thonotosassa, FL 33592 (Required)
• License: • LPN (Required)
• Language: • Spanish (Required)
Full Job Description
Summary:
The LPN will perform telephonic patient outreach and is responsible for interviewing patients about their medications as related to prescriptions and over-the-counter items. Topics of discussion include adherence, adverse effects, current health status, and therapeutic recommendations. The position is Monday-Friday, 11:00 am to 7:00 pm No Hands on Care.
Duties and Responsibilities include the following. Other duties may be assigned.
• Must be bilingual Spanish speaking
• Maintains current knowledge of medications.
• Perform telephonic medication reviews.
• Accurately document clinical data in patient charts.
• Identify potential issues based upon information gathered during the interview with the patient.
• Follow all established CSSHealth policies and procedures including but not limited to HIPAA, privacy and security policies and procedures.
• Operate office equipment such as voice mail messaging systems, email and use of various software applications to support operational processes.
• Maintain appropriate training levels for duties and responsibilities described.
• Perform other duties or tasks, as assigned or required.
• Maintain a clean and respective work environment which may include routine housekeeping duties, supply ordering, and inventory assessments.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
• Graduation from an accredited nursing program (LPN) with an active license in the state of New York.
• At least 1 year of experience in the healthcare industry preferred.
• Prior call center experience preferred.
• Ability to work as a team member, be professional and have telephonic communication skills, have attention to detail, and exercise professional work ethics.
• Understanding of Medicare and Medicaid programs preferred.
• Understanding of HIPAA, Privacy, Safety and Compliance guidelines.
• Knowledge of MTM and Transition of Care procedures and processes preferred.
• Intermediate understanding and ability to navigate a database system.
• Intermediate understanding of Microsoft Office Suite (Excel, Word etc.) and knowledge of efficient record-keeping techniques.
Full Time: 9 a.m. to 5:00 p.m. -- No Hands on Care
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Application Questions: You have requested that Indeed ask candidates the following questions:
• How many years of medication reconciliation experience do you have?
• How many years of phone triage experience do you have?
• How many years of medical experience do you have?
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Supplemental Pay:
• Overtime pay
Experience:
• Customer Service: 1 year (Preferred)
• Healthcare: 1 year (Preferred)
Location:
• Thonotosassa, FL 33592 (Required)
License:
• LPN (Required)
Language:
• Spanish (Required)
Employer type:
• For Profit
PRN:
• No
Relocation Assistance Provided:
• No
This Job Is Ideal for Someone Who Is:
• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• High stress tolerance -- thrives in a high-pressure environment
This Company Describes Its Culture as:
• Detail-oriented -- quality and precision-focused
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
This Job Is:
• A job for which all ages, including older job seekers, are encouraged to apply
Company's website:
• www.csshealth.com
Benefit Conditions:
• Waiting period may apply
Work Remotely:
• Temporarily due to COVID-19