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Telephonic Care Coach- Bilingual Spanish/English required- W

Humana

Location: Tampa, Florida
Type: Non-Remote
Posted on: October 7, 2020
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Telephonic Care Coach- WAH Nationwide
Humana
-
Tampa, FL
The Care Coach 1 assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.
Responsibilities
The Care Coach 1 employs a variety of strategies, approaches and techniques to manage a member's health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
The working hours for this position are between 8:00am-8:00pm central standard time; but core hours are primarily 8:00am-5:00pm central standard time. Occasional Saturdays may also be required.
This position will work with an assigned member population over the phone performing health assessments, care planning, and education on chronic conditions and any gaps in their health care plans.
Required Qualifications
• Must have a Bachelor’s degree in a Health related Field or LPN licensure
• 2 or more years of Case Management Experience in any setting such as a hospital, outpatient facility, telephonic support, etc.
• Intermediate to Advanced knowledge of MS Office products
• Exceptional verbal/written communication and interpersonal skills
• Ability to use a variety of electronic information applications/software programs
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Ability to work 8:00am-5:00pm central standard time and occasional Saturdays.
Preferred Qualifications
• Master’s Degree
• Prior experience with Medicare & Medicaid recipients
• Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
• Experience with health promotion, coaching and wellness
• Bi-Lingual (English/Spanish) Ability to speak, read and write in both languages without limitations or assistance
• Prior experience working telephonically
• Experience providing appropriate interventions to optimize health and well-being. Interventions may include education, coordination of community-based support services, national resources, etc
Scheduled Weekly Hours
40