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Front Desk Associate/Night Auditor

Courtyard by Marriott Owensboro

Location: Owensboro, KY 42303 (Seven Hills area)
Type: Full-Time, Non-Remote
Posted on: October 1, 2020
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Front Desk Associate/Night Auditor
Courtyard by Marriott Owensboro
-
Owensboro, KY 42303
Job details
Job Type
Full-time
Full Job Description
The Courtyard by Marriott Owensboro is looking for Service Driven Associates to staff our Front Desk positions. Our goal at the Courtyard is to deliver the best in guest service and we want people who are committed to setting the standard for excellence in customer service. Candidates must be friendly and outgoing with a professional appearance.
Priviledges and Goals:
· Greet our guests and make them feel like this is their home away from home. Accommodate their needs including special requests, room assignments, preregistration, etc.
· Take pride in ensuring that we are properly handling our guests personal information including their profiles and credit card and cash handling.
· Learn about the Courtyard by Marriott and use that knowledge to sell reservations by room type, location in hotel, and pricing.
· Have a Brand Hearted and Sales Minded personality. Present options and alternatives to guest questions and choices.
· Put your office knowledge to the test by learning how to use the fax, copy, wi-fi network, reservation software, and credit card processing equipment.
· Assist guests throughout the arrival and departure processes. Ensure that they return as a guest by providing the best in service throughout their stay.
· Be a problem solver! Be empowered to solve any problems that may come up along the guests stay.
· Help us put our best foot forward: During down times help to keep the lobby and front desk areas clean and neat.
Our Best candidate will have:
· An outgoing and friendly personality
· A can do attitude
· Eager to learn and excel in our service driven culture
· Love to work as a team
· Willing and able to work weekends and holidays.
· Must be able to work 3rd shift
Discounts on travel and restaurant, Competitive Pay
Courtyard is all about bringing the joy in travel to all of our guests and we want team members that are driven and excited to help us succeed!
Job Type: Full-time
Benefits:
• Health insurance
• Paid time off
Schedule:
• 8 hour shift
• Holidays
• Night shift
COVID-19 considerations:
To keep our associates safe, we have installed clear plastic barriers and provide face mask, gloves, and hand sanitizer.
Experience:
• Customer Service: 1 year (Preferred)
This Job Is Ideal for Someone Who Is:
• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
This Company Describes Its Culture as:
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
Work Remotely:
• No