Senior Network Systems Administrator
Bearcom
56 reviews
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Garland, TX 75041
Bearcom
56 reviews
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Full Job Description
BearCom is the largest value-added distributor of wireless, voice, data and video solutions that boost operating efficiency and increase safety. The company is currently in a high-growth phase and building a team of people who share core values of positivity, exceptional work ethic and a commitment to working hard in order to get the job done. Through partnerships with Motorola, JVC Kenwood, Avigilon, and the like, BearCom services the mission-critical communications needs of its sophisticated customer base. With nearly forty years in the industry and a reputation for technical expertise and the ability to offer customized solutions, BearCom delivers a variety of communication applications across a diverse mix of over 40 end markets in the US and Canada. BearCom's ability to create tailored solutions for its extensive base of over 20,000 active customers allows them to enjoy relationships with the Fortune 100 to small municipalities. BearComs headquarters and distribution center are in Dallas, TX and the company is currently partnered with the industry renowned Private Equity sponsor Bertram Funds out of San Mateo, California.
The Sr. Network Systems Administrator is responsible for overall network support, this includes the ability to install, configure, and support an organization's local area network (LAN), wide area network (WAN), Voice over IP (VoIP) phone systems and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. Perform network modeling, analysis, planning, and coordination between network and data communications hardware and software.
RESPONSIBILITIES
• Responsible for programming and deploying routers and switches to our branch offices.
• Provides first level support for routers and switches for branch offices.
• Troubleshoot branch office connectivity.
• Perform Moves-Adds-Changes on the phone systems and voicemail.
• Diagnose and resolve performance, connectivity and related network problems, including hardware, software, user access, VoIP phone system and wireless networks.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Open tickets with the network system vendors when necessary, perform the necessary user notification/follow up, and perform escalation steps when appropriate.
• Troubleshoot the malfunctioning telecommunications system and coordinate with vendors to dispatch locally if necessary.
• Perform call redirect service in the case of an outage.
• Provide first level network help desk support for branch offices during normal business hours and on call support as necessary.
• Consult with management regarding any malfunctions, problems, or potential upgrades of the network systems/circuits.
• Compliance with the existing policies/procedures, security evaluation, critical processes, and potential issues with network.
• Develop and maintain a two-year network plan detailing the growth, capacity planning, and potential changes to the environment.
• Communicate a complete, accurate status for all active projects underway to include the expected completion date, any delays, and a current completion percentage.
• Bachelor's Degree in Information Technology, Computer Science, Computer Information Systems or Cisco Certified Network Associate (CCNA) is preferred
• 8+ years of Information Technology experience.
• 5+ years of experience in network infrastructure support.
• 3+ years of network design experience with knowledge of networking best practices.
• Experience with Cisco Call Manager/VoIP Systems.
• Experience with Cisco and Meraki networking equipment.
• Cisco Certified Network Associate (CCNA) preferred.
• Cisco Flex WebEx knowledge preferred.
• Avaya Communication/VoIP system knowledge a plus.
• Asterisk knowledge a plus.
• Ability to work in fast paced environment.
• Strong analysis and problem-solving skills.
• Must be a self-starter able to dive, resolve ambiguity, and achieve results.
• Must have high attention to detail with proven success in working with multiple stakeholders and managing and meeting deadlines.
• Background checks are part of the hiring process which may also include a Motor Vehicle Check.
BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include: Medical, Dental, Vision, 401k, Paid-Time-Off, Holiday pay and much more.
BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.