A manufacturing firm in Pasco county is working with us to find great new additions to their customer service team. This is not a call center environment, this is a position based within the manufacturing facility to help diagnose and solve customer problems/issues.
The ideal candidate for this role is a person who has the ability to understand the products being made at the facility and translate that knowledge to help understand, improve, or fix customer issues. Much of the communication in this position will be done via the computer and not over the phone. Strong typing skills are a must!
Duties:
• Handle and respond to customer issues, problems or questions
• Develop the technical expertise to understand the products being made at the facility and troubleshoot any problems a client may be having
• Report common issues to both the management team and sales team
• Develop relationships with the accounts assigned to you, so a strong trusting bond is formed.
• Suggest ways to continue to improve the service the customer service is providing
Skills:
• At least 2 years of customer service experience, preferably while representing a company or manufacturing facility
• Strong computer skills, can type at least 45 wpm
• Can understand technical issues and explain it to clients
• World-class customer service abilities
• Can communicate effectively both verbally and in writing
• Bilingual is help and encouraged
All candidates must be willing to submit to a pre-employment background check and drug screen.
Compensation / Pay Rate (Up to): $18.00 - $20.00 DOE
Employment Type: Temporary to Hire