Management, Consultant, Manager, IT, TCP, IP, Security, MCSE, CISSP, SAS
Full Time
Federal Technical Account Management Consultant
U.S. remote with 90% travel nationally and internationally
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Federal Technical Account Manager on our team.
The incumbents in these roles are responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer SOW. He/She will also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. The individual will collaborate with other DellEMC team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.
Key Responsibilities
• Serves as a dedicated technical field support engineer for the United States Government for their Dell Technologies/Microsoft Azure solution stack. The Technical Account Manager (TAM) will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies.
• Warranty Support - Serve as the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communications at various levels during warranty services engagements
• During an outage or failure, helps to identify and leverage Dell and partner resources in order to satisfy the technical needs and objectives of the customers implementation
• Account Management/Customer Advocate - Works closely with account teams to ensure end-to-end planning and sustainment of Dell Technologies solutions; helps support the installation, customization, and integration of the solution
• Provides ongoing feedback to customer on any observed/known issues; develops and maintains custom customer support plans and relationships that are tailored to each individual project unique requirements.
• Contributes to the development of improved maintenance strategies, policies and best practices through participation in management meetings and other direct contributions
Essential Requirements
• 12+ years of related experience with a Bachelor's degree; or 8+ years with a Master's degree; or 5+ years with a PhD; or equivalent experience
• Must be U.S. citizenMust possess a verifiable active TS security clearance
• Possesses technical knowledge of Dell Technologies which include Enterprise, Client, Services, and partner software- services and peripherals
• Strong project management skills with an in-depth understanding of system architecture and design
• Strong IT technical background
• Availability to travel 90% of the time nationally and internationally
• Desirable Requirements:
• Proficiency in Dell Technologies hardware (Power E dge servers and Isilon Storage,), Microsoft Azure software and TCP/IP networking experience
• Recommended certifications: A+, Security +, MCITP/MCSE, VCP, RHSA, CISSP
• Recommended technology experience: Enterprise Servers and Storage, Client Technologies, iSCSI, Fibre Channel, NAS, DAS, SAS, SATA,
Job Title
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity - from the tactical to the strategic.
Join us to do the best work of your career and make a profound social impact as a [Job title] on our [Job family] team in [Location] .
Key Responsibilities
Start this section with a short paragraph giving an overview of the job in 2-3 sentences include the selling points of the particular role.
You will:
• Max 3 - 5 bullet points
Essential Requirements
• Max 4 - 5 bullet points (key education must be included in this section).
Desirable Requirements
• Max 1 - 2 bullet point of requirements that may be helpful, but not necessary
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play-providing customers with the industry's broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities- all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.
Closing date: xx xxxxxxxxx 20xx .
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here .