Position Title: Senior Customer Service Representative
Position Number: 346492
Location: Tampa, FL 33609
Position Type: Temporary
Required Skill Set:
Bilingual, Customer Service, Healthcare, Medical Terminology, MS Office 2003, Spanish
Position Description:
**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Senior Customer Service Rep
Duration: 09/28/2020 to 12/26/2020
Shift Time8:00 am-5:00 pm
Work address: Tampa FL 33609
Description:
•   Working as an embedded resource in a provider office to provide administrative support to the provider and office staff.
•   Work effectively in a structured, production environment.
•   Adhere to daily schedules and assignments
•   Strictly adheres to established advanced protocols to handle incoming contacts including, but not limited to, prescription refill requests, lab results, x-ray results, medical triage assessments, medical inquiries and referral requests.
•   Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution.
•   Verify and update patient information in the clinical information system.
•   When appropriate, assigns electronic tasks to clinic staff to intervene with medically related inquiries and requests and to address concerns.
•   Contact patients to remind of appointments.
•   Contact patients to communicate special outbound call campaign messaging.
•   Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule services.
•   Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs, (Pharmacy assistance programs, meals on wheels, LIS).
•   Document thoroughly all calls and actions taken within core systems.
•   Performs all other related duties as assigned.
Required Duties:
•   Two years’ experience in healthcare environment with direct customer contact
•   Ability to respond appropriately to patient questions regarding tests and treatments
•   Ability to exercise sound judgment in the handling of complex medical assistant inquiries per protocol
•   Ability to work effectively in a fast paced call center environment
•   Ability to adhere to daily schedules and duties
•   Ability to think critically
•   Ability to effectively de-escalate and resolve issues
•   Excellent listening skills
•   Excellent Customer Service voice and demeanor
•   Excellent telephone etiquette
•   Excellent oral and written communication skills
•   Excellent problem solving skills
•   Excellent demonstration of caring and compassion
•   Strong computer experience (data entry, screen navigation, keyboarding)
•   Strong desire to work with the elderly
Preferred Education, Experience & Skills
•   Familiarity with managed care
•   Medical office experience
•   Electronic Medical Record experience
•   Bilingual (English and Spanish)
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
• Founded in 1993
• 21 office locations across the U.S.
• 130+ Customers; corporations and government agencies
• Employee Oriented Company
• Challenging Assignments across the U.S.
• Continuous Professional Development
• Challenging, Exciting and Professional Atmosphere