Job Description
Description
The contractor shall serve as the focal point for monitoring and managing events (detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of IT service and evaluation of the impact a deviation might cause to the services that occur within the enterprise). The contractor shall provide 24x7x365 event monitoring, management and escalation support services for various systems and applications supported. The contractor serves as a single point of contact for communication and information gathering for all service issues and outages; tracks all pertinent information for an issue or outage, documents details, notify key stakeholders, maintain detailed records, and keeps key stakeholders informed.
Job Responsibilities:
• Plan and manage support for Event Management tools and processes.
• Coordinating interfaces between Event Management and other service management processes.
• Ability to work closely with all technology areas across the directorate to collect information, facilitate and escalate troubleshooting efforts, and coordinate among various key stakeholders.
• Liaise with other key stakeholders (Incident Management, Problem Management, etc.) to ensure there is an integrated approach to the design and implementation of the Event Management process.
Qualifications
Required Qualifications:
• Active DoD Top Secret / SCI is required in order to be considered for this opportunity.
• Passport; position may be required to travel throughout USCENTCOM AOR.
• DoD 8570 Level II certification (i.e. Security+).
• Bachelor's Degree and 2+ years of experience; OR, High School equivalent and 6+ years of experience.
• ITIL Foundation certification preferred.
• Ability to work in a dynamic environment and non-standard hours when needed; mission focused.
Desired Qualifications:
• Exceptional communication skills - both written and verbal.
• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
• Strong analytic and decision making abilities.
• Strong people and team-building skills and the capability to exercise discretion.
• Ability to influence others and move toward a common vision or goal.
• Able to work effectively at all levels in an organization.
• Able to change work direction in short notice when needed due to unforeseen events.
• Able to work and interact with government personnel on a professional level.
• Previous experience at USCENTCOM a plus.
• Proficiency in Microsoft Office products (Project, SharePoint, Word, Excel).
Overview
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit [ Link Removed ] . For ongoing news, please visit our [ Link Removed ] . For SAIC benefits information, see [ Link Removed ] . EOE AA M/F/Vet/Disability * Active DoD Top Secret / SCI is required in order to be considered for this opportunity. * Passport; position may be required to travel throughout USCENTCOM AOR. * DoD 8570 Level II certification (i.e. Security+). * Bachelor's Degree and 2+ years of experience; OR, High School equivalent and 6+ years of experience. * ITIL Foundation certification preferred. * Ability to work in a dynamic environment and non-standard hours when needed; mission focused. Desired Qualifications: * Exceptional communication skills - both written and verbal. * Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules. * Strong analytic and decision making abilities. * Strong people and team-building skills and the capability to exercise discretion. * Ability to influence others and move toward a common vision or goal. * Able to work effectively at all levels in an organization. * Able to change work direction in short notice when needed due to unforeseen events. * Able to work and interact with government personnel on a professional level. * Previous experience at USCENTCOM a plus. * Proficiency in Microsoft Office products (Project, SharePoint, Word, Excel). At least 2 years experience. Employment Type: Full-Time