Position: IT Applications Support
Location:
Tampa, FL
Job Id: 2152
# of Openings: 1
IT APPLICATIONS SUPPORT
We are looking for the best in the industry and reward our employees on various levels!! This is a great opportunity that offers competitive pay, benefits, and room for growth for the right individual.
• Pay: $15-18.00/Hour!
• Schedule: Full Time, Monday-Friday (NO WEEKENDS AND PAID HOLIDAYS OFF!).
• Benefits: We offer medical, dental, vision, life insurance, disability, 401K, complimentary gym access, meal prep services and more!
• Paid Time Off: 104 hours paid time off accrual (Personal, sick, vacation, etc).
• Employee Discounts: Purchase products from the warehouse at a generous discounted rate and be enrolled in a Nationwide entertainment discount program.
• Long-term Career Opportunities: Many of our leaders started with Chadwell looking for a job, just like you, but found long-term career opportunities at one of our 15 Branches across the Country. Our Company is growing, and we would love to have you grow with us!
OVERVIEW:
Chadwell Supply is a successful family-owned maintenance supply company with 15 Branches Nationwide. We are currently looking for an enthusiastic, energetic, and detail-minded individual to work as a Chadwell Supply IT Applications Support.
The IT Applications Support:
• Ensures customer satisfaction by resolving application support cases submitted by employees and respond to user reported issues inquiries via telephone, ticketing system, email or chat session;
• Resolves reported issues and concerns raised during installation, operation, maintenance or product application;
• Escalates cases, as appropriate, to Tier 2 or Senior level support and collaborate on testing/troubleshooting;
• Analyzes help desk requests to identify new training opportunities;
• Provides internal QA support to determine if issues reported are a result of programming issues and, if so, composes a detailed bug ticket to be transferred to Development for resolution;
• Has the ability to quickly develop and maintain a high level of knowledge of Chadwell Supply's current and future software projects and become a SME on applications from both a user and administrative perspective;
• When necessary, uses SQL tools to query and review database records;
• Documents internal procedures;
• Is able to answer basic computing questions as needed;
• Performs routine software maintenance such as GreatPlains reconciliation; and
• Identifies resources and user needs to improve internal and department procedures.
REQUIREMENTS:
• You must be 18 years or older;
• You must have good interpersonal skills and are able to communicate effectively; and
• You must have 1 to 2 years experience in a help desk environment.
Visit us online:
https://chadwellsupply.com/
Desired Skills in the following areas is ideal:
.NET, C#, ASP.NET, SQL Server, LINQ, Entity Framework, Web Services, RESTful, Web API's, JavaScript, API's, WCF, ASP.NET MVC, MS Sql server 2012+, Knockout.js, Backbone.js, Ember.js, Angular.js, Handlebars.js and/or Node.js., HTML5, CSS, JavaScript, ASP.NET MVC, Great Plains, Sage or PeopleSoft, Web Apps, Logic Apps, API Connections, Leadership, Team Lead, Team Leader, Training, Supervision, Supervisor, Web Services, RESTful, Web API's, JavaScript, API's, WCF, ASP.NET MVC, eCommerece, Znode, Snartstore, NopCommerece, .Net Platform, Authorize.net, Power BI, BI, Crystal Reports, SSRS, Access, Excel, Power BI,tableau, Qlikview, Reporting Tool, C# .Net Developer, Web Developer, C# Web Developer, Accounting, Warehouse Operations, and Sales Software Programs.
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