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Customer Communication Specialist - St. Joseph's Hospital

Baycare

Location: FL-Tampa-St. Joseph%27s Hospital
Type: Full-Time, Non-Remote
Posted on: September 15, 2020
This job is no longer available from the source.
ACTIVE FULL TIME
Submission for the position: Customer Communication Specialist - St. Joseph's Hospital - (Job Number: 206743)
https://baycare.taleo.net/careersection/jobdetail.ftl?job=206743&lang=en
Customer Communication Specialist - St. Joseph's Hospital
BayCare Health System is currently in search of our newest Team Member who is passionate about providing outstanding customer service.  As part of the community since 1934, St. Joseph’s Hospital has been a partner for continued health and wellness. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.
The Customer Communication Specialist serves as the initial point of contact for multiple BayCare Health System hospitals via hospital switchboards. The position is responsible for:
•Responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner.
•Ensures prompt and proper contact with customer via standard scripts and procedures.
•Delivers world-class customer service in a high-stressed, fast-paced work environment.
•Team member needs to be self-motivated and have proven ability to multi-task between various systems and support service objectives.
•Other duties as identified/defined.
•Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response.
•Maintains appropriate logs.
Requirements:
•1 year of previous customer service and/or emergency response experience.
•Basic experience using Microsoft office or other computerized systems.
BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals and team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!
Certifications and Licensures None Required
Education Required
High School or Equivalent
Experience Required
1 year
Reference summary for details
Specific Skills Required
Work with minimal supervision
Required
Written and verbal communication skills
Required
Medical terminology use and understanding
Required
Interpersonal skills
Required
Multi-tasking skills
Required
Organizational skills
Required
Computer skills appropriate to position
Required
Customer service skills
Required
Administrative and clerical skills
0030-BC HOSPITAL SUPPORT SVCS LLC
FL-Tampa-St. Joseph's Hospital
Equal Opportunity Employer Veterans/Disabled
Schedule: Varies Location(s): FL-Tampa-St. Joseph's Hospital Variable