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Tampa, FL, 33607
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Management, FieldOffice
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Full Time
The Field Support Manger oversees and maintains operational compliance with all applicable federal, state, and local regulations, company policies and procedures, and accrediting organization standards. The Field Support Manager maintains day-to-day supervision and provides development to the Field Support personnel. The Field Support Manager serves as the primary point of contact for field escalated issues involving team members, caregivers, field staff, and other customers. The Field Support Manager manages ongoing quality, operational excellence and customer service.
Essential Duties and Responsibilities:
• Consistently models company’s philosophy of customer service and compliance
• Establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team members
• Collaborates with the Business Development, Recruitment, and Clinical team to ensure appropriate and effective operational methods and best practices are used to support the office
• Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards
• Demonstrates knowledge of company and office policies and procedures
• Oversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc.
• Ensures caregivers and field staff meet all requirements prior to providing patient care
• Implements ongoing activities related to Homecare Quality Metrics + scorecard management
• Participates in the Compliance Plan Of Correction (CPOC) process
• Interviews and selects new team members
• Manages team member development, including coaching, training and continuing education
• Effectively oversees office payroll and billing processes with accuracy
• Performs payroll and billing quality assurance to ensure that all issues are resolved promptly
• Oversees medical records management processes in compliance with federal, state and local guidelines or regulations
• Oversees office spending/delivery cost
• Coordinates responses and processing of unemployment and workers’ compensation claims
• Monitors office equipment, supplies and usage, and manages the facility in collaboration with the corporate Real Estate team to ensure the office space is in alignment with building policies
• Participates in office Red Zone meetings
• Responsible for working with the Revenue Cycle team at headquarters on the collection process and managing accounts receivable
• Displays effective relationship building skills
• Obtains insurance verifications/denials, authorizations for services, and verifications of eligibility for clients
• Works with the Contracts and Licensing departments to coordinate and maintain proper certifications and licenses
• Manages the grievance process
• Meets and maintains HIPAA regulations in regards to Protected Health Information
• Generates and utilizes reports; payroll, billing, financial, HR, etc.
• Performs other duties as assigned
Minimum Requirements:
• Undergraduate degree preferred in Business, Marketing, Management, Communications, Public Relations, Human Resources, Healthcare Administration or licensed RN
• Minimum one year operations or administrative experience in healthcare preferred
• Must meet federal, state, and local requirements
• Must possess and retain knowledge of federal, state, local and accreditation homecare standards
• Supervisory experience preferred
• Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills
• Strong understanding of organizational and financial structure
• Strong interpersonal skills and ability to work in a dynamic, fast paced environment
• Strong organizational skills and attention to detail
• Proficiency with computers, including Microsoft Office
• Must meet federal, state, and local requirements
Benefits
At Maxim Healthcare Group, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
• Competitive pay & weekly paychecks
• Health, dental, vision, and life insurance
• 401(k) savings plan
• Awards and recognition programs
*Benefit eligibility is dependent on employment status.
About Maxim Healthcare Group
Maxim Healthcare Group has making a difference in the lives of our patients, caregivers, and employees for more than 30 years. Our nationwide suite of services includes home healthcare, companion and behavioral care, healthcare staffing, and workforce solutions. Maxim’s commitment to customer service, compassionate patient care, and filling critical staffing needs makes us a trusted partner wherever healthcare is needed.
Maxim Healthcare Group is an Affirmative Action/Equal Opportunity Employer
Maxim Healthcare is an Affirmative Action/Equal Opportunity Employer.
Please click here to view our EEO and AAP policy.