Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Instructor/-Customer Care Trainer-in office, Tampa FL, 8 hour shift between 8 am-8 pm depending on business needs (but typically standard business hours)
Responsible for facilitating performance-based learning events focused primarily on concrete skills related to operations processes.
Primary duties may include, but are not limited to:
• Facilitates learning events that are performance-based in nature and across multiple platforms.
• Assists in rapid course development methodologies.
• Exercises classroom management, including learner performance and escalates issues to Learning & Development and client leadership when necessary.
• Assists in completion of service level agreements, participates and assists in identifying training needs to determine appropriate learning solutions.
• Measures, tracks and evaluates learner and client satisfaction.
• Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness.
• Keeps technical skills updated.
Requires:
• BA/BS in related field
• or any combination of education and experience, which would provide an equivalent background.
• 1 year experience in a front line operations position preferred.
• Ability to travel up to 25% domestically and/or internationally (may occur in 6-10 consecutive weeks) required.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.