We are looking for an outstanding business leader to join the JLL Technologies (JLLT) Global Client Success team. The Account Technology Director (ATD) is accountable for developing holistic RE technology and data strategies for JLL Enterprise clients. The role is focused on expertly advising clients across the broad landscape of CRE & PropTech industry knowledge with a deep understanding of CRE business needs, industry trends, and the client’s business objectives. The role will align to JLLT’s Account Success organization to ensure constant integration across all of JLLT’s functional organizations, products and service offerings and to the Corporate Solutions Account Executive allowing it to become a deeply embedded function of JLL’s overall service delivery to the client.
The Account Technology Director (East Region) is responsible for multiple JLL clients and serves as the business relationship and delivery excellence link between the Corporate Solutions business and JLLT at the executive level. The ATD is a trusted technology advisor and the primary point of contact for facilitation across all JLL Technologies' areas for Corporate Solutions executive leaders. The ATD will generate growth, profitability and client retention by working closely with business leaders and clients to identify key business needs and opportunities, lead technology solutions development strategies to address those needs, and routing direct technology sales leads to JLLT Go to Market.
Above all, the primary measure of success of the ATD is enabling JLL clients and account teams to achieve their objectives and drive optimization through the effective use of technology.
Account Technology Director
About us
We are a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
We are a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
About the Role
We are looking for an outstanding business leader to join the JLL Technologies Core Product, Global Technology Advisory team.  The Account Technology Director (ATD) is responsible for forging trusted and productive customer and stakeholder relationships, developing holistic business-technology and data strategies, and being a thought leader in Corporate Real Estate (CRE) and Property Technology (PropTech) helping JLL’s enterprise clients achieve their business ambitions through technology enablement and digital transformation.
The ATD U.S. East Region aligns to the Corporate Solutions (CS) Global Technology Advisory organization.
This person is responsible for multiple client-accounts and serves as the technology business partner and delivery excellence link between the client, CS business and JLL/T.  The ATD is a trusted technology advisor and the primary point of contact, escalation, and facilitation across all JLL/T functions.
The ATD will generate growth, profitability and client retention by focusing on understating client needs, leading development of innovative technology solutions strategies to address those needs, capturing critical VoC feedback for product enhancement, and generating technology direct sales opportunities.
Above all, the primary measure of success of the ATD is enabling our clients and JLL leadership to achieve their objectives, generating incredible levels of client satisfaction through expert technology advisory.
Role Responsibilities
• Provide education, training and thought leadership on CRE technology to clients and CS account teams
• Proactively advise and influence technology strategy across the entire sales cycle to ensure technology is consistently presented, differentiated and integrated with sales, delivery, and security teams resulting in an increased customer satisfaction, sales pursuit wins, and customer renewal rates
• Regularly attend and participate in client meetings with CRE and IT Execs and industry events to deepen client relationships as a trusted and valued partner
• Accountable for business-technology development campaigns for aligned accounts as a CRE Technology expert contributing to overall growth and sales opportunity pipeline
• Assists account teams in understanding where there are opportunities to engage JLL/T sales teams for direct technology sales
• Serve as escalation point for technology support and delivery challenges; works with individual JLL/T teams and to resolve quickly and effectively
• Collect voice of the customer feedback that informs product development and enhancement
Role Requirements
Ideal candidate should have demonstrated the following competencies:
• Ability to translate client requests to make impactful recommendations that meet client needs, tell a story that eloquently translates data, simplifies complex information and clearly articulates JLL’s value
• Strong networking and influential skills with ability to work across diverse stakeholders to drive common solutions
• Must demonstrate proven ability to effectively manage customer relationships
• Anticipates and understands the emerging needs of clients
• Deep business acumen of the CRE industry; expertise with the world of CRE functions, processes, stakeholders, market, etc.
• Understands the market of CRE Technologies, Prop Tech, IWMS, Smart Buildings, IoT, etc.
• Highly-influential client presentation and communication skills with strong executive presence and ability to proactively anticipate client needs
• Is a leader in strategic orientation of technology as a differentiation to the core businesses in Corporate Real Estate
• Past success in sales and a strong business growth mindset
• Proven track-record in managing a high-performing, matrixed teams and large programs
• Results focused leadership style, ensures execution, drives targeted results, focuses on customers and leads courageously
Education Credentials
• This position requires a bachelor’s degree in addition to a broad range of business experience acquired through previous work experience
• MBA or similar post-graduate studies is highly preferred
• Additionally, the candidate must have 7+ years of industry experience acquired through previous work experience
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Job Type: Full time