IT Service Desk Technician
Job ID: 2014870
Location: MACDILL AFB, FL, United States
Date Posted: Sep 15, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
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Job Description
Description
SAIC currently has an opening for an Information Technology (IT) Service Desk Technician for the U.S. Central Command (USCENTCOM) C4ES (J-6) program. This position is located at MacDill AFB, Tampa, Florida.
JOB DESCRIPTION:
The Information Technology (IT) Service Desk Technician provides first line technical support and customer service services. The Technician ensures that professional support and response standards are met and maintained.  Assist customers with questions regarding account administration, distribution of software, system and network status, CAC card access, password requests, media validations and general questions via telephone, web, email, face to face or by the Service Desk ticketing system. The responsibilities include responding to Level I technical support incidents and change requests. Perform troubleshooting procedures and solve technical problems on computer hardware equipment, software, computer devices, components, network devices, and network connectivity. This includes, but is not limited to, MS Windows Desktop, laptops, thin clients, zero clients, scanners, printers, servers, MS Office products, MS Exchange and various commercial and government software. Remote access to client PCs. Works closely with all tasks areas to continuously improve customer support and customer satisfaction.
REQUIRED SKILLS:
• Experienced with personal computers and network operation.
• Data Entry
• Technical proficiency with Microsoft operating systems and Microsoft office suite.
• Excellent hardware and software troubleshooting skills.
• Active Directory and Microsoft exchange experience required.
• Demonstrate a high level of customer relationship skills to include professional telephone etiquette.
• The ability to effectively communicate with all levels of technology users and leadership.
• Experience working in a highly visible, constantly changing, fast paced, high level government environment supporting military, government and contractor personnel is desired.
Qualifications
Required Qualifications:
• High school education and 2+ years of IT technical support experience.
• SECURITY CLEARANCE – Secret Clearance is required
• IAT Level 2 certification (Security +) is required.
• Must be able to work in a 24x7 environment including 2nd and 3rd shifts.
Overview
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . For SAIC benefits information, see Working at SAIC . EOE AA M/F/Vet/Disability
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