Cardmember Customer Service Manager
September 15, 2020
Oversees a staff responsible for the research and resolution of customer inquiries and problems related to products and services of the assigned area. Handles or assists in resolving technical and/or complicated transactions and operational issues. Ensures prompt and efficient service and processing of transactions, correspondence, documentation, etc. as applicable to minimize loss and provide maximum customer service. Ensures compliance to applicable internal policies and procedures; responds to internal audits and certifications. Participates in the development and enhancement of equipment and training procedures and programs which support products and services. Develops, implements and maintains new and revised department operating policies and procedures to increase quality of service and productivity. Develops quality standards by forecasting work volume and staffing needs for the functions performed in the assigned area. Plans, develops, establishes and controls assigned organization and budget functions. Training Starts October 12th, 2020 8am. Shift after training is second shift 2pm-10:30pm **Qualifications:** Basic Qualifications - Bachelor's degree, or equivalent work experience - Two to three years of relevant experience Preferred Skills/Experience - Strong customer service and problem-solving skills - Thorough knowledge of applicable services, products and systems - Strong knowledge of banking operations - Basic managerial skills - Strong verbal and written communication skills **Job:** Customer Service / Call Center **Primary Location:** United States **Shift:** 2nd - Evenings **Average Hours Per Week:** 40 **Requisition ID:** 200014151 U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.