We are looking for Service Desk ELT, Curbside Lead – Tampa, FL . This is a fulltime permanent position.
JOB DESCRIPTION
Skill: Service Desk ELT, Curbside Lead
Role / Tier: Lead Consultant /  Tier 2
Primary Responsibilities
VIP / Executive Support for top leadership
Onsite support in executive residence locations to maintain, analyze, troubleshoot, and repair hardware resolve issues and provide support for service requests
Home office support for users in terms of curbside resolution, Monitoring performance post support of IT device.
Update and maintain the computer inventory and equipment.
Preference (Qualification/Certification)
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
Endorse and apply upgrades to systems to ensure durability.
Assess functional needs to regulate system purchase specifications.
Resolve hardware and network connectivity issues
Excellent written & oral communication skills
Logical troubleshooting skills
Preference for accent neutralized & ITIL certified resources
Must have 5 to 8 years of experience supporting the similar kind of role
Education:
Requires a Bachelors degree or equivalent qualification in Computer Science or related field/equivalent qualification and 5+ years of relevant experience.
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Learn more at www.virtusa.com