We are looking for Service Desk Technicians – Senior Consultant – Tampa, FL . This is a fulltime permanent position.
JOB DESCRIPTION
Skill: Service Desk Technicians – Senior Consultant
Role / Tier: Senior Consultant /  Tier 2
Primary Responsibilities
Troubleshooting of applications
Should have worked in an application helpdesk (or) Service Desk with end-to-end troubleshooting responsibilities
Shift Timings: 24 x 7 x 365 Support
Preference (Qualification/Certification)
Experience in leading teams of 15+ for Application and infrastructure
Shift leads for Service Desk for Restaurant Applications
Managing team providing Voice based support which requires FCR at infra and app level
Excellent written & oral communication skills
Logical troubleshooting skills
Preference for candidates worked in a global outsourcing environment
Preference for accent neutralized and ability to operate with North American user base & ITIL certified resources
Customer empathy along with technical expertise
Must have 5 to 7 years of experience supporting the similar kind of role
Education:
Requires a Bachelors degree or equivalent qualification in Computer Science or related field/equivalent qualification and 5+ years of relevant experience.
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Learn more at www.virtusa.com